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For Companies At a Glance
- Tasks: Be the friendly face of our company, handling queries and providing top-notch customer service.
- Company: Join a leading financial services firm known for its commitment to excellence.
- Benefits: Enjoy flexible working hours and a vibrant office culture with great perks.
- Why this job: Perfect for those who love interacting with people and making a difference every day.
- Qualifications: No prior experience needed, just a positive attitude and great communication skills.
- Other info: Opportunity to grow within a dynamic team in a thriving industry.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Role
Portico have an outstanding opportunity available for a Receptionist (Regional Guest Services Ambassador) to join our brand-new team based at the Cambridge offices of a global consultancy firm.
We take great pride in being the service partner selected to deliver an intuitive service, with careful planning and faultless standards. Our reception team have a special can-do, flexible approach and relish the opportunity to keep raising the bar, exceeding expectations at every opportunity.
The new Receptionist will join a small team on a full-time basis and will play a key role in several areas, based around the meet and greet provided to the firm’s staff and visitors, office support, and the management and facilitation of meeting rooms, including elements of hospitality. They will anticipate client needs, following up each time to ensure expectations are exceeded with every interaction.
As this is a new contract for Portico, there will undoubtably be room for the team to identify innovative and efficient ways to add value to our services, upholding and improving on the already world class offering provided by the team. This is an amazing opportunity to be a part of something special!
Hours: 40 hours per week, with shifts between 8am-6pm, from Monday to Friday
Salary: £31,798 per annum
Qualifications
To join the team, you will be a friendly and positive team player, with strong organisation and communication skills.
A high level of personal presentation and a proactive approach will be valuable for our new Receptionist, as well as the natural desire to take ownership of tasks and solve problems.
A customer-focused approach is imperative for this role, so the successful candidate will have some experience in delivering a top end level of customer service, within an environment that has extremely high expectations.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
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Receptionist employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding the financial services industry and the specific offerings of our client will help you engage confidently with both staff and visitors.
✨Tip Number 2
Practice your communication skills. As a Receptionist, you'll be the first point of contact, so being able to convey information clearly and professionally is key. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Showcase your customer service experience. Think of specific examples where you've gone above and beyond for customers. This will demonstrate your commitment to providing excellent service in your interactions.
✨Tip Number 4
Be prepared to discuss how you handle difficult situations. Receptionists often face challenging queries or complaints, so having a few strategies ready to share can highlight your problem-solving skills.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a cover letter that showcases your customer service skills and your ability to be the first point of contact. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or reception. Include details about your communication skills, problem-solving abilities, and any experience working in a fast-paced environment.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Receptionist role.
How to prepare for a job interview at Portico
✨Showcase Your Customer Service Skills
As a Receptionist, you'll be the first point of contact for clients. Be prepared to discuss your previous customer service experiences and how you handled challenging situations. Highlight any specific examples that demonstrate your ability to provide excellent service.
✨Dress Professionally
First impressions matter, especially in a financial services environment. Make sure to dress smartly and professionally for your interview. This shows respect for the company and the role you're applying for.
✨Research the Company
Familiarise yourself with the company's values, mission, and recent news. This will not only help you answer questions more effectively but also allow you to ask insightful questions, showing your genuine interest in the role and the organisation.
✨Practice Common Interview Questions
Prepare for common interview questions related to the receptionist role, such as handling difficult customers or managing multiple tasks. Practising your responses can help you feel more confident and articulate during the actual interview.
