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- Tasks: Lead a dynamic team of Lobby Hosts, ensuring top-notch customer service and first impressions.
- Company: Join Portico, a diverse company that values hard work, fun, and personal growth.
- Benefits: Enjoy great perks like flexible hours, generous holiday allowance, and a discount platform.
- Why this job: Be part of an innovative front-of-house experience that embraces technology and inclusivity.
- Qualifications: Strong communication skills and supervisory experience in a reception environment are essential.
- Other info: Work 40 hours a week with shifts from 7am to 7pm, Monday to Friday.
The predicted salary is between 29000 - 41000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is currently looking for a Reception Team Leader to oversee our amazing team of Lobby Hosts based at one of the most impressive multi-occupied buildings in London! This exciting new role is completely different from anything you have seen before and offers a glimpse into the future of front-of-house services. Think of features like smartphone check-in, facial recognition, and speedy access to amenities.
The Lobby Supervisor will supervise a team of Hosts, who set the tone for the first impressions visitors have of our clients’ business. They will work in partnership with the Front of House Manager to establish service excellence within the building. The team’s role is to ensure an exceptional level of customer service is delivered to all visitors and staff using the space and services.
The building's vision is to be the most engaged and responsible workplace through people, technology, and excellence. It aims to enhance wellbeing, embrace inclusion, inspire knowledge, and value the environment. These core elements are essential in delivering the bespoke services expected.
Working hours are 40 hours per week with shifts between 7am – 7pm, Monday – Friday. Salary: £36,750.
We are looking for someone with excellent communication skills, great attention to detail, and a passion for delivering impeccable service. You should possess strong supervisory skills and have previous experience in a similar role, ideally within a reception environment. A positive attitude, hardworking nature, and passion for customer service are essential.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling and information services
- Access to Choices, our discounts and benefits platform offering savings at high street retailers, hotels, cinemas, and more
- Training Academy providing excellent training and development opportunities
Reception Team Leader employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on diversity, inclusion, and exceptional customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight any innovative approaches you've taken to enhance customer service or improve team dynamics.
✨Tip Number 3
Research the latest trends in front-of-house services, such as technology integration like smartphone check-ins and facial recognition. Being knowledgeable about these innovations can set you apart as a forward-thinking candidate.
✨Tip Number 4
Prepare thoughtful questions about the role and the company during your interview. This shows your genuine interest in the position and helps you assess if Portico is the right fit for you.
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Portico's unique culture. Highlight your alignment with their values of hard work, dedication, and inclusivity in your application.
Tailor Your CV: Make sure your CV reflects your supervisory experience and customer service skills. Use specific examples from previous roles that demonstrate your attention to detail and ability to lead a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional service. Mention how your previous experiences have prepared you for the Reception Team Leader role and how you can contribute to Portico's vision.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at Portico
✨Showcase Your Leadership Skills
As a Reception Team Leader, you'll be supervising a team. Be prepared to discuss your previous leadership experiences and how you've motivated and guided teams in the past. Use specific examples to illustrate your ability to inspire others.
✨Emphasise Customer Service Excellence
Portico values exceptional customer service. Highlight your passion for delivering top-notch service and share any relevant experiences where you went above and beyond for customers. This will demonstrate that you align with their vision of service excellence.
✨Familiarise Yourself with Technology
The role involves modern features like smartphone check-in and facial recognition. Brush up on your knowledge of these technologies and be ready to discuss how you can leverage them to enhance the visitor experience at Portico.
✨Demonstrate Your Attention to Detail
Attention to detail is crucial in a reception environment. Prepare to provide examples of how your meticulous nature has positively impacted your previous roles, ensuring that nothing slips through the cracks when it comes to customer interactions.
