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- Tasks: Lead a small team to deliver world-class customer service and manage front-of-house operations.
- Company: Join Portico, a diverse and engaging workplace that values hard work and fun.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Why this job: Be the face of the company, build relationships, and make a real impact.
- Qualifications: Previous supervisory experience and strong IT/admin skills are essential.
- Other info: Access excellent training and development opportunities in a supportive environment.
The predicted salary is between 37000 - 51800 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is on the lookout for an inspirational and customer focused Reception Supervisor to oversee our small team at the city-based offices of an energy company. The Reception Supervisor role has 3 key elements:
- Management and direction: effectively provide management and direction to 1 Receptionist; first point of contact; use excellent coaching skills to create a culture of excellence and world-class customer service.
- Operations management: manage operation, set standards, monitor team performance; provide meet and greet service; manage meeting rooms, issue security passes, order stock, deal with couriers and post, provide general admin support, manage permits, replenish coffee machines; work closely with sister company providing hospitality services; innovate and improve services.
- Senior representation: most senior Portico team member on site; highly visible; work closely with the firm’s staff, clients and other partners; build relationships at all levels; represent client as ambassador.
Hours: 40 hours per week, shifts from 7am–3.30pm, 7:30am–4pm and 8:30am–5pm. Salary: £37,000.
Qualifications: Supervisory experience within a similar role is essential. Ability to work independently, proactively taking ownership of domain. Excellent IT and admin skills; flexibility and adaptability to manage all areas of a corporate front-of-house operation.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform offering savings for thousands of retailers, hotels, cinemas and more.
- Training Academy providing excellent training and development opportunities for our people.
Reception Supervisor employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the company culture before your interview. Portico values hard work and fun, so show us how you embody that spirit! Research their values and think of examples from your past that align with their mission.
✨Tip Number 2
Practice your customer service skills! As a Reception Supervisor, you'll be the face of the company. Prepare to share stories about how you've handled challenging situations or gone above and beyond for customers in previous roles.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights into the role and the team dynamics. This can give you an edge and help you tailor your approach during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Portico family.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Reception Supervisor role. Highlight your supervisory experience and customer service skills. We love seeing how your background aligns with our unique culture and values!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the perfect fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Portico!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Leadership Skills
As a Reception Supervisor, you'll be managing a small team. Be prepared to discuss your previous supervisory experience and how you've successfully led teams in the past. Use specific examples to illustrate your coaching skills and ability to create a culture of excellence.
✨Showcase Your Customer Service Expertise
Since this role is customer-focused, highlight your experience in providing world-class customer service. Prepare to share scenarios where you've gone above and beyond for clients or resolved issues effectively, as this will demonstrate your suitability for the position.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team's dynamics, opportunities for growth, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
