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- Tasks: Lead a dynamic reception team and enhance service standards in a fast-paced environment.
- Company: Join Portico, a diverse and engaging workplace that values hard work and fun.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts at top retailers.
- Why this job: Make a real impact by managing a vibrant reception team and engaging with the community.
- Qualifications: Customer service and management experience, preferably in hospitality or corporate settings.
- Other info: This is a 12-month maternity cover contract with great career development opportunities.
The predicted salary is between 40000 - 40000 ÂŁ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico is on the lookout for a Reception Manager, who is a natural multi‑tasker, problem solver, and thrives in a fast‑paced environment. The successful candidate will oversee our ground floor reception team of 4, based across 2 busy buildings, where the staff look after education campuses and deal with many students and members of the public. The Reception Manager’s core focus will be the team and the Reception operation – enhancing service standards through the implementation and use of SOPs, KPIs, audit scores, and customer feedback, all overarched by the Portico values. They will demonstrate effective rota management and strategic planning of team holidays, as well as mitigating against sickness and other absence. Alongside their duties to their team, the Reception Manager will also be the “go‑to” person for welcome services, community engagement, and front of house services provided in the buildings.
Shift pattern: 40 hours per week, with shifts from 8am‑5pm or 9am‑6pm, Mon‑Fri.
Salary: £40,517 per annum. Please note that this is a 12‑month maternity cover contract.
Qualifications:
- Customer service experience, preferably within a corporate or five‑star hospitality environment.
- Supervisory or management experience is also essential.
- Experience managing multiple busy locations and dealing with members of the public/students will be preferable.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24‑hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Seniority level: Entry level
Employment type: Contract
Job function: Customer Service
Industries: Software Development and IT Services and IT Consulting
Reception Manager employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the team.
✨Tip Number 2
Practice your multi-tasking skills! As a Reception Manager, you'll need to juggle various tasks. Try role-playing scenarios with friends or family to get comfortable with handling multiple responsibilities at once.
✨Tip Number 3
Prepare examples of your past experiences! Think of specific situations where you've improved service standards or managed a team effectively. These stories will help you stand out during the interview.
✨Tip Number 4
Apply through our website! Not only does it streamline the process, but it also shows your enthusiasm for the role. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application to the Reception Manager role. Highlight your customer service experience and any management skills that align with what we’re looking for. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the best fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Your Multi-Tasking Skills
As a Reception Manager, you'll need to juggle various responsibilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or solved problems in a fast-paced setting. This will highlight your suitability for the role.
✨Familiarise Yourself with SOPs and KPIs
Since the role involves enhancing service standards through SOPs and KPIs, brush up on what these mean and how they apply to customer service. Be ready to discuss how you’ve used similar metrics in previous roles to improve operations.
✨Engage with Community and Team Dynamics
Portico places importance on community engagement and team management. Think of ways you've fostered teamwork or engaged with the community in your previous roles. Sharing these experiences will show that you're not just a manager but a leader who cares about the team and the wider community.
