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- Tasks: Lead a team to create an exceptional visitor experience at a prestigious bank.
- Company: Join Portico, a company that values hard work, fun, and diversity.
- Benefits: Enjoy great holidays, pension contributions, and exclusive discounts.
- Why this job: Be part of a dynamic team making a real impact in a corporate environment.
- Qualifications: Strong people skills and supervisory experience in a high-end setting.
- Other info: Access excellent training and development opportunities for your career growth.
The predicted salary is between 32000 - 48000 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Would you like to be based at the London offices of one of the largest international banks in the world?! We are looking for an Office (Community) Host Team Leader to ensure this prestigious bank remains a trailblazer for positive visitor experience and service excellence.
- Be a key point of contact and escalation for the Community Manager, and the team of Community Hosts.
- Supervise resources to ensure full and effective staffing cover across all areas of the service.
- Uphold the SOPs for all aspects of the Portico service.
- Manage, maintain, and develop relationships with key stakeholders across the business, to recognise their needs and transfer these to the service.
- Work closely and proactively with our clients and teams on key projects.
- Carry out regular audits of the service we provide to the client.
- Take appropriate action to address service issues to the satisfaction of the client and company.
- Proactively foster a one team approach with BaxterStorey.
- Ensure that you are security conscious. Be aware of and ensure that users follow security access control policies and have confidence in addressing this when it does not happen.
- Participate in any project work around future co-working developments on site.
- Attend all relevant meetings with updates of the service we provide.
Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri
Salary: £40,000
Qualifications- People Skills
- Excellent communication skills
- Ability to engage with people at all levels to create rapport
- Supervisory skills and behaviours
- Exceptional customer focused manner
- Proactive approach
- High standard of personal appearance
- Impeccable attention to detail
- The desire to take ownership, through to resolution, for issues and concerns
- Be flexible, proactive, and positive attitude.
- Be organised and able to prioritise work effectively, with the ability to multi-task.
- Be a strategic thinker and innovative problem solver.
- Supervisory experience within a 5* corporate environment or similar role is essential.
- Experience in a client/guest services role or similar role.
- Experience working with audio visual and conferencing equipment highly desirable.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Office Host Team Leader employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Host Team Leader
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. Show them you’re not just a fit for the role, but also for their unique vibe!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect Office Host Team Leader. Highlight your people skills and how you can enhance their visitor experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the team.
We think you need these skills to ace Office Host Team Leader
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and engagement into your words. Remember, we’re all about creating a positive and enjoyable work environment!
Tailor Your Application: Make sure to tailor your application to the Office Host Team Leader role. Highlight your supervisory experience and people skills, and relate them back to the job description. This shows us that you understand what we’re looking for and how you can contribute to our unique culture.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate attention to detail, so make sure there are no typos or grammatical errors!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, dive into Portico's unique culture. Understand their values around hard work, dedication, and fun. This will help you align your answers with what they cherish, showing that you're not just a fit for the role but also for their team.
✨Showcase Your People Skills
As an Office Host Team Leader, you'll need to engage with people at all levels. Prepare examples of how you've built rapport and handled customer service challenges in the past. Highlight your exceptional communication skills and proactive approach to problem-solving.
✨Demonstrate Supervisory Experience
Be ready to discuss your supervisory experience in a corporate environment. Share specific instances where you managed a team, upheld service standards, or resolved issues effectively. This will reassure them that you can lead the Community Hosts successfully.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your strategic thinking and ability to multi-task. Think of situations where you had to prioritise tasks or innovate solutions under pressure. Practising these scenarios will help you respond confidently during the interview.