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For Companies At a Glance
- Tasks: Provide exceptional service to guests, manage check-ins, and handle night audits.
- Company: Join Portico at a boutique hotel for a prestigious retailer.
- Benefits: Enjoy great holiday allowance, pension contributions, and discounts on high street retailers.
- Why this job: Be the face of hospitality and create memorable experiences for guests.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible 12-hour shifts with excellent training and development opportunities.
The predicted salary is between 29000 - 35000 £ per year.
Do you thrive on providing the highest levels of service to your clients and customers? Then why not join Portico as a Night Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britain’s most revered retailers!
Our team of Receptionists are based at the hotel’s front desk, greeting customers upon arrival, and providing a smooth check in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each guest is provided with a bespoke and personal service for the duration of their stay. The Night Receptionist also takes care of night audits, handovers to the day team and taking ownership of any emergency situations during the night.
Shifts: 40 hours per week, based on rotational 12-hour shift patterns from Mon-Sun.
Salary: £29,453 per annum
Qualifications:
- Customer focused, with the ability to communicate effectively both verbally and in writing.
- Ability to build rapport with different people, showing a passion for exceptional customer service.
- Organised and forward thinking, with the adaptability to work well in a team as well as alone.
- Experience working within a high-end customer service role.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Night Receptionist employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Night Receptionist role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Night Receptionist, like handling guest complaints or providing information about the hotel. This will help you feel more confident during interviews.
✨Tip Number 3
Show off your adaptability! Be ready to discuss times when you've successfully handled unexpected situations or worked well under pressure. Employers love candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to provide exceptional service.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for clients in the past, so share specific examples that showcase your ability to provide exceptional service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Night Receptionist role. Use keywords from the job description to show us you understand what we're looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid fluff and focus on what makes you the perfect fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Portico
✨Know the Company Inside Out
Before your interview, take some time to research Portico and their values. Understand what makes them unique in the hospitality industry, especially their commitment to exceptional customer service. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Receptionist, you'll be the face of the hotel during the night shift. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to solve problems and create a personal touch in your service, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
The role involves handling night audits and managing handovers. Be ready to discuss how you stay organised and manage your time effectively, especially during busy periods. You might even want to share a specific instance where your organisational skills made a difference in your previous job.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle various situations, such as dealing with an emergency or a difficult guest. Think through potential scenarios and how you would respond. This will not only show your problem-solving abilities but also your readiness to take ownership of challenging situations.
