Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome residents and visitors, anticipate needs, and manage various tasks throughout the night.
- Company: Portico values hard work, diversity, and a fun, engaging workplace culture.
- Benefits: Enjoy excellent holiday allowance, pension contributions, life insurance, and discounts at top retailers.
- Why this job: Build strong relationships with residents in a high-end environment while enjoying flexible shifts.
- Qualifications: Must have a friendly attitude, clear communication skills, and concierge experience, preferably in hospitality.
- Other info: Join a supportive team with training opportunities and a unique work culture.
The predicted salary is between 27400 - 41000 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are currently recruiting for an amazing opportunity to join one of our newest contracts as a Residential Night Concierge, based with our team at a brand new high-end residential building in London Bridge! The role of the Night Concierge is to provide a friendly, courteous, and prompt welcome on arrival for all residents and visitors, anticipating any resident needs, and following up and ensuring that the residents' expectations are met and, where possible, exceeded.
As the resident’s main point of contact, the successful candidate will manage a variety of tasks through to conclusion, handing over to the day team if they are not complete. The Night Concierge will get to know the residents, building strong professional relationships allowing them to anticipate their needs and stay a step ahead. The Night Concierge will need to balance discretion with a visible presence, vigilance, and a friendly approach.
Hours: 38.5 hours per week. 4 on – 4 off shifts patterns, shifts are expected to be from 7pm-7am, but are subject to change.
Salary: £34,300 per annum.
Qualifications:
- The ideal candidate must have a "can do" attitude and a big, friendly smile.
- Applicants must be able to communicate clearly in person, over the phone and via email.
- Adaptability and flexibility are essential as you will need to perform a plethora of duties within this high-end residential operation.
- Your ability to engage with people on all levels to build rapport is a must-have skill.
- Concierge experience is essential, preferably within a high-end hotel or residential environment.
- The ideal candidate will also hold an SIA licence, with CCTV operator training.
- Experience operating in a “built to rent property” is desirable.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Night Concierge employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Concierge
✨Tip Number 1
Familiarise yourself with the specific needs of high-end residential buildings. Understanding the expectations of residents in such environments will help you demonstrate your ability to anticipate their needs during the interview.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've built rapport with clients or residents in previous roles. This will highlight your ability to engage effectively with people at all levels.
✨Tip Number 3
Research Portico's culture and values, as they emphasise a fun and engaging work environment. Be ready to discuss how your personal values align with theirs, which can set you apart from other candidates.
✨Tip Number 4
If you have an SIA licence, make sure to mention it prominently. If not, consider obtaining one before applying, as this is a key requirement for the role and shows your commitment to the position.
We think you need these skills to ace Night Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in concierge roles or customer service within high-end environments. Emphasise your ability to build rapport and communicate effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your 'can do' attitude and friendly personality. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your application, clearly outline skills such as adaptability, flexibility, and vigilance. These are crucial for the Night Concierge role, so provide examples of how you've demonstrated these in past positions.
Showcase Your SIA Licence: If you hold an SIA licence, make sure to mention it prominently in your application. This is a key requirement for the role and will set you apart from other candidates.
How to prepare for a job interview at Portico
✨Show Your Friendly Side
As a Night Concierge, your role revolves around providing a warm welcome. Make sure to showcase your friendly and approachable nature during the interview. A big smile and positive attitude can go a long way in making a great first impression.
✨Demonstrate Communication Skills
Effective communication is key in this role. Be prepared to discuss how you handle interactions with residents and visitors. Share examples of how you've communicated clearly in previous roles, whether in person, over the phone, or via email.
✨Highlight Your Adaptability
The job requires flexibility and the ability to juggle various tasks. During the interview, provide examples of situations where you've successfully adapted to changing circumstances or handled multiple responsibilities at once.
✨Build Rapport with Examples
Since building strong relationships with residents is crucial, come ready with stories that illustrate your ability to connect with people. Discuss how you've previously engaged with clients or guests to anticipate their needs and exceed their expectations.
