At a Glance
- Tasks: Be the friendly face of our company, supporting clients and ensuring a top-notch experience.
- Company: Join Portico, a diverse and fun-loving team that values hard work and growth.
- Benefits: Enjoy great holidays, pension contributions, discounts, and personal support services.
- Other info: Flexible shifts with opportunities for overtime and career progression.
- Why this job: Make a real difference in client experiences while developing your skills in a dynamic environment.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 28000 - 38000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are on the lookout for a customer service superstar! We have an exciting opportunity for a customer services expert to join our fantastic team! The Mobile Receptionist (Support Team Member) will be supporting our teams in Central London, Hammersmith and Chatham. The Support Team Member is the go-to person for supporting the day-to-day needs of our clients, delivering an exceptional working environment and a 5* Visitor experience.
Supporting the below areas:
- Main Reception/Front Desk
- Executive Client Meeting Suite (internal meeting rooms)
- Back of House (floor management to support the Property Management Team)
- First-Line Technology Support (including basic AV knowledge)
- Events (ad hoc overtime work required)
- Townhall (internal event space)
- Events (in hours/overtime guest registration and/or cloakroom support)
- Mailroom Operations (regional sites only)
Core to your role will be the ability to form trusted relationships with our client employees. You will work directly with the local Portico teams and Workplaces Services Team, exposed to many aspects of facilities management and responsible for the day-to-day smooth running of our client's flagship offices.
Shifts: 40 hours per week, shifts between 7:00-18:00 from Mon-Fri
Salary: £32,742 per annum
Qualifications
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. Previous experience in a customer service role or front of house role is essential.
Additional Information
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Mobile Receptionist employer: Portico
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Mobile Receptionist in Central London, Hammersmith, and Chatham, you will enjoy a supportive environment with ample opportunities for personal and professional growth, alongside a comprehensive benefits package that includes generous holiday allowance, pension contributions, and access to exclusive discounts. Join us to be part of a diverse team that believes in making work enjoyable while delivering outstanding service to our clients.
StudySmarter Expert Advice🤫
We think this is how you could land Mobile Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Mobile Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico:Your cover letter is your chance to shine! Tell us why you want to work at Portico specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico!
How to prepare for a job interview at Portico
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
