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- Tasks: Lead a dynamic welcome team and ensure top-notch visitor experiences.
- Company: Join a diverse family at one of the world's largest international banks.
- Benefits: Enjoy competitive salary, excellent holiday allowance, and unique perks.
- Why this job: Make a real impact in a fun, engaging environment while developing your career.
- Qualifications: Strong communication skills and previous supervisory customer service experience required.
- Other info: Flexible shifts and fantastic training opportunities await you!
The predicted salary is between 29000 - 38000 £ per year.
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are looking for a Front of House Team Leader to supervise our amazing welcome team, ensuring this prestigious bank remains a market leader for positive visitor experience and service excellence. The role of the Team Leader is to supervise and develop the team to provide the highest level of client care and personal service to all stakeholders in the Client's business which includes visitors, clients and internal stakeholders.
Hours: 40 hours per week, flexible shifts between 7am-6pm from Mon-Fri
Salary: £33,762
Please note that this is a 9-month maternity leave contract. The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude, with the ability to set the example, supervise and develop a large, diverse team and promote change. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously. Previous supervisory customer service experience is essential, preferably within a similar environment.
What's in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Front of House Team Leader in Manchester employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Leader in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your vibe matches theirs, making it clear that you're not just another candidate but someone who truly fits in.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on showcasing your leadership skills and customer service experience, as these are key for the Front of House Team Leader role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it's really like to work at Portico, which can give you an edge.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds!
We think you need these skills to ace Front of House Team Leader in Manchester
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating a positive and engaging work environment!
Tailor Your Application: Make sure to tailor your application specifically for the Front of House Team Leader role. Highlight your previous supervisory experience and how it relates to providing excellent customer service. We love seeing candidates who take the time to connect their skills with what we’re looking for!
Be Clear and Concise: While we appreciate creativity, clarity is key! Keep your application clear and to the point. Use bullet points if necessary to make your achievements stand out. We want to quickly see why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Leadership Skills
As a Front of House Team Leader, you'll need to supervise and develop a diverse team. Prepare examples from your past experiences where you've successfully led a team, handled multiple requests, or promoted change. This will showcase your ability to manage and inspire others.
✨Highlight Communication Skills
Excellent communication is key for this role. Be ready to discuss how you've effectively engaged with clients and stakeholders in previous positions. Use specific examples to illustrate your ability to create rapport and provide exceptional service.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to juggle multiple tasks or resolve conflicts within a team. Practising these responses will help you feel more confident during the interview.
