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- Tasks: Lead a dynamic reception team and enhance visitor experiences in a prestigious building.
- Company: Join Portico, a diverse and fun-loving company that values hard work and growth.
- Benefits: Enjoy competitive salary, generous holiday allowance, and access to exclusive discounts.
- Why this job: Make a real impact by innovating reception services and developing your leadership skills.
- Qualifications: Experience in managing large teams and delivering high-end reception services is essential.
- Other info: Great career development opportunities and a supportive environment await you!
The predicted salary is between 37200 - 62000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are currently on the lookout for a Reception Service Manager (Account Manager) to lead our team based at one of the most impressive and iconic multitenant buildings in the city. Working alongside the Account Director, the Account Manager will be responsible for overseeing everything and everyone in this innovative and clinical ground floor reception operation!
Leading a team of 18, as they deliver a consistently efficient and slick visitor journey is the first key element of the role. Not only will they be present and visible in the operation to provide hands-on supervision and guidance, but they will also coach, develop and guide team members, fostering a culture of excellence through personal development and professional growth.
Another key element of the role is to continuously look for ways to innovate and add value to our services. The Account Manager will meticulously watch over all service areas, spotting opportunities for improvements and implementing new processes, procedures and technology to remain trailblazers when it comes to service excellence. They will track the impact and performance of the team, spotting opportunities for further improvements by monitoring SLAs and KPIs to ensure they are met at a minimum, and surpassed where possible. They will also produce and present monthly, quarterly, and annual reports based around their findings.
Finally, the successful Account Manager will need to be personable, with the ability to create and cultivate excellent working relationships with everyone they encounter. Not only will they need to build trust and rapport with their new team, but they will also need to be seen as influential with key stakeholders across the operation, from the client building management team and other service partners, to the occupier’s staff and their visitors, establishing a reputation as the go-to person when it comes to reception services!
Hours: 40 hours per week, as required from Mon-Fri.
Salary: Up to £62,000 per annum.
It is essential for the successful candidate to have led a large team, delivering high-end reception services within a corporate environment. They will have experience of all areas of managing the team, covering the full employee lifecycle, and will have confidence to lead in everything from recruiting new team members and onboarding them, to appraisals, training, and HR processes, with guidance from the Portico central support teams. They will be an excellent and influential communicator, with a leadership style that drives team performance while boosting morale and creating an environment for team members to feel empowered. They will be organised, well-presented and have a huge passion for service excellence. Knowledge of VMS (visitor management systems) and guest services technology is incredibly advantageous in this role, as well as knowledge of property management protocols.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Reception Services Manager in London employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Services Manager in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your leadership style aligns with their focus on fun, engagement, and personal development.
✨Tip Number 2
Practice your people skills! As a Reception Services Manager, you'll need to build relationships with your team and stakeholders. Role-play common scenarios with a friend to boost your confidence in handling different personalities.
✨Tip Number 3
Be ready to showcase your innovation! Think of examples where you've improved processes or introduced new technology in previous roles. This will demonstrate your proactive approach to service excellence during the interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're serious about joining the Portico family and gives us a chance to connect with you right away!
We think you need these skills to ace Reception Services Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and enthusiasm into your words. Remember, we’re all about creating an engaging work environment!
Tailor Your Application: Make sure to tailor your application specifically for the Reception Services Manager role. Highlight your experience in leading teams and delivering high-end reception services, as well as any innovative ideas you have for improving visitor journeys. We love fresh perspectives!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our unique culture and values!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, dive into Portico's unique culture. Understand their values around hard work, dedication, and fun in the workplace. This will help you align your answers with what they cherish, showing that you're a great fit for their team.
✨Showcase Your Leadership Skills
As a Reception Services Manager, you'll be leading a team of 18. Prepare examples from your past experiences where you've successfully managed a team, coached individuals, or implemented new processes. Highlight how you fostered a culture of excellence and personal development.
✨Be Ready to Discuss Innovations
Portico is looking for someone who can spot opportunities for improvement. Think about times when you've introduced new technology or processes that enhanced service delivery. Be prepared to discuss these innovations and their impact on team performance.
✨Build Rapport During the Interview
Since the role requires excellent communication skills, practice building rapport with your interviewers. Be personable, engage them in conversation, and demonstrate your ability to connect with others. This will show that you can cultivate strong relationships within the team and with stakeholders.
