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- Tasks: Welcome guests, manage hospitality services, and ensure a smooth office experience.
- Company: Join Portico, a diverse and fun-loving team in the financial services sector.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Why this job: Be the face of our client and make lasting impressions every day.
- Qualifications: Customer service experience and a friendly, professional attitude are essential.
- Other info: Opportunities for growth and development in a supportive environment.
The predicted salary is between 33000 - 33000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging. Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are currently recruiting for a Reception and Hospitality Host to join our front of house team in the Marylebone offices of a brand-new Portico client in the financial services industry. The friendly welcome from our Reception and Hospitality Host sets the first impressions guests and visitors have of our client’s business, along with the service they receive whilst in the office. So, the role is not just the meet and greet on reception. It includes the delivery and operation of the onsite hospitality, catering, meeting room set-up, and IT troubleshooting service.
The Reception and Hospitality Host will be proactive in dealing with requests, diligent with booking rooms and motivated to deliver a consistently great service. They will need to deal with enquiries from a varied guest base, answering queries and requests in a timely manner. It is extremely important that the successful candidate can communicate effectively with people at all levels, building strong working relationships with their colleagues, clients and other service partners.
Shift pattern: 40 hours per week, with 8-hour shifts between 7 am and 6 pm, Mon-Fri. Salary: £33,000.
The successful Reception and Hospitality Host will have previous experience working in a customer service role, preferably within a high-end corporate or hotel environment. They will be outgoing and friendly, with a passion for customer services. They will also maintain a professional appearance and possess the ability to communicate clearly via all media.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high-street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Reception and Hospitality Host in London employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception and Hospitality Host in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Portico and their values. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your meet-and-greet skills! As a Reception and Hospitality Host, first impressions are key. Role-play with a friend or family member to nail down your greeting and ensure you come across as friendly and professional.
✨Tip Number 3
Show off your customer service experience! Be ready to share specific examples of how you've handled requests or resolved issues in previous roles. This will demonstrate your proactive approach and ability to build strong relationships.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. It shows initiative and gives you a better chance to stand out in the hiring process.
We think you need these skills to ace Reception and Hospitality Host in London
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our values at Portico.
Tailor Your Experience: Make sure to highlight your previous customer service experience, especially if it’s in a high-end corporate or hotel environment. We love seeing how your background aligns with what we’re looking for in a Reception and Hospitality Host.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your skills and experiences without wading through unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Portico family!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Your Customer Service Skills
As a Reception and Hospitality Host, your customer service skills are crucial. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a tricky situation. This will highlight your proactive approach and ability to handle diverse requests.
✨Practice Effective Communication
Since you'll be interacting with people at all levels, practice clear and confident communication. You might want to role-play common scenarios you could face in the role, such as handling enquiries or troubleshooting IT issues, to showcase your communication prowess.
✨Dress the Part
First impressions matter, especially in a front-of-house role. Make sure to dress professionally and maintain a polished appearance for your interview. This not only reflects your understanding of the role but also shows your respect for the company’s standards.