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- Tasks: Welcome guests, manage check-ins, and ensure a smooth stay at our boutique hotel.
- Company: Join Portico, a diverse team that values hard work and fun in the workplace.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Why this job: Be part of a dynamic environment where exceptional customer service is celebrated.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Flexible 12-hour shifts with excellent training and career development opportunities.
The predicted salary is between 29000 - 35000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Do you thrive on providing the highest levels of service to your clients and customers? Then why not join Portico as a Night Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britain’s most revered retailers!
Our team of Receptionists are based at the hotel’s front desk, greeting customers upon arrival, and providing a smooth check-in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each guest is provided with a bespoke and personal service for the duration of their stay. The Night Receptionist also takes care of night audits, handovers to the day team and taking ownership of any emergency situations during the night.
Shifts: 40 hours per week, based on rotational 12-hour shift patterns from Mon-Sun.
Salary: £29,453 per annum
For the successful candidate to fulfil these duties to the standard expected, they will need to be customer focused, with the ability to communicate effectively both verbally and in writing. They will be able to build rapport with different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward-thinking, with the adaptability to work well in a team as well as alone. The ideal candidate will have experience working within a high-end customer service role.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Night Receptionist in London employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your own work ethic aligns with their belief in hard work and fun.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a guest. Being able to share these stories will highlight your passion for exceptional service.
✨Tip Number 3
Be ready for situational questions! As a Night Receptionist, you'll need to handle emergencies and guest issues. Prepare to discuss how you'd approach these situations calmly and effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Night Receptionist role at Portico. Highlight your customer service experience and any relevant skills that match the job description. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Avoid fluff – we want to know why you’re the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values by sharing examples of how you've thrived in similar settings.
✨Demonstrate Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare specific examples from your past experiences where you went above and beyond for a customer. This will highlight your ability to provide bespoke and personal service, which is crucial for this role.
✨Showcase Your Organisational Skills
Being organised is essential for managing night audits and handovers. Think of instances where your organisational skills made a difference in your previous roles. Be ready to discuss how you prioritise tasks and manage your time effectively.
✨Prepare for Scenario Questions
Expect questions about handling emergency situations or guest complaints. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure. This will demonstrate your readiness for the challenges of the Night Receptionist role.
