At a Glance
- Tasks: Provide exceptional customer care and create lasting impressions for guests and colleagues.
- Company: Join a diverse and fun-loving team at Portico, a leader in visitor experience.
- Benefits: Enjoy great holidays, pension contributions, life insurance, and exclusive discounts.
- Other info: Access to training and development opportunities for career growth.
- Why this job: Be the face of excellence in service at a prestigious multi-national bank.
- Qualifications: Strong communication skills and previous customer service experience are essential.
The predicted salary is between 28665 - 28665 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are currently on the lookout for a Corporate Concierge to join our team based at the corporate offices of a large multi-national bank in Charing Cross. The Concierge team members leave all guests and colleagues with a positive and lasting impression of the bank as the market leader in visitor experience and service excellence. Their key function is to ensure that the highest level of customer care and personal service is provided to all stakeholders including employees, colleagues, visitors, event delegates and VIPs.
Working Hours: 35 hours per week, 7 hour shifts between 12pm-7pm, Mon-Fri
Salary: £28,665 per annum
The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude. The successful candidate must be able to engage with others to create rapport and handle multiple requests simultaneously. Previous experience in a customer service role or concierge role is essential.
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Corporate Concierge in London employer: Portico
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are recognised and rewarded. As a Corporate Concierge at our prestigious location in Charing Cross, you will enjoy a range of benefits including generous holiday allowances, pension contributions, and access to our Training Academy for personal growth. Join us to be part of a diverse team that prioritises employee well-being and offers unique perks like a Recommend a Friend Bonus Scheme and a 24-hour personal helpline.
StudySmarter Expert Advice🤫
We think this is how you could land Corporate Concierge in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Corporate Concierge in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico:Your cover letter is your chance to shine! Tell us why you want to work at Portico specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico!
How to prepare for a job interview at Portico
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
