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For Companies At a Glance
- Tasks: Provide exceptional service and create a welcoming atmosphere in our vibrant lobby.
- Company: Join Portico, a fun and engaging workplace that values diversity and growth.
- Benefits: Enjoy great holidays, pension contributions, and access to exclusive discounts.
- Why this job: Be a customer service superhero and make a real difference in people's day.
- Qualifications: Experience in customer service or hospitality is a plus, but not essential.
- Other info: Flexible shifts with no weekends and fantastic training opportunities await you.
The predicted salary is between 17319 - 19319 ÂŁ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Are you a customer service superhero? In a world where bad customer service is experienced in all corners of the globe… imagine the building you would want to work in… a place that puts people first… a “vertical village” in the heart of London. Our lobby needs a bold, energetic human to bring our unique culture to life.
The role involves:
- Providing exceptional, personalised service to occupants and visitors without being tied to a reception desk or a chair.
- Anticipating occupiers’ needs as if they could read their minds and adapting on the fly to varied styles.
- Using customer‑service super‑powers to make the lobby a better, more engaging place.
- Multi‑tasking as if you could be in different places at the same time.
Shift: Tuesday – Thursday, 7 am – 2 pm on rotation – No weekends.
Salary: ÂŁ17,319.
Qualifications:
- Previous experience in a 5* customer service environment, retail, hospitality, or ex cabin crew preferred but not essential.
Benefits:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees
- Access to Choices, our discounts and benefits platform
- Our Training Academy provides excellent training and development opportunities
Lobby Host employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lobby Host
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your personality and work ethic align with their fun and engaging environment.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to showcase your superhero abilities.
✨Tip Number 3
Be prepared to adapt! Since the role involves anticipating needs and multi-tasking, think of examples where you've successfully juggled multiple tasks or adapted to unexpected situations. This will highlight your flexibility.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Portico family. Let’s get you that Lobby Host position!
We think you need these skills to ace Lobby Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and energy into your words. Remember, we’re all about creating an engaging environment!
Tailor Your Experience: Make sure to highlight any previous customer service experience you have, especially in 5* environments. We love seeing how your past roles can translate into making our lobby a vibrant place. Be specific about your achievements!
Be Clear and Concise: While we love creativity, clarity is key! Keep your application straightforward and to the point. Use bullet points if it helps to make your skills and experiences stand out. We appreciate a well-organised application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun, engaging environment. Show that you resonate with these values and can contribute to their vibrant atmosphere.
✨Showcase Your Customer Service Skills
As a Lobby Host, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to anticipate needs and adapt to different situations, as this will demonstrate your suitability for the role.
✨Practice Multi-Tasking Scenarios
Since the role requires multi-tasking, think of scenarios where you successfully managed multiple tasks at once. During the interview, share these experiences to illustrate your ability to juggle responsibilities while maintaining a positive attitude.
✨Embrace Diversity and Inclusion
Portico embraces diversity and equality, so be prepared to discuss how you can contribute to an inclusive environment. Share any experiences you have working with diverse teams or how you’ve supported inclusivity in previous roles.
