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- Tasks: Design and implement engaging training programmes for a diverse team of over 150 members.
- Company: Join Portico, a fun and inclusive company that values hard work and growth.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and access to discounts on top retailers.
- Why this job: Make a real impact by enhancing customer experience through effective training strategies.
- Qualifications: Proven L&D management experience, preferably in customer service or hospitality sectors.
- Other info: Flexible part-time hours with opportunities for remote work and regional travel.
The predicted salary is between 36000 - 60000 £ per year.
Company Description Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description Portico is on the lookout for a dynamic and experienced Learning & Development (L&D) Manager to support a large national client in delivering an exceptional front‑of‑house customer experience strategy. This part‑time role involves designing and implementing training programs for over 150 team members, ensuring consistent and high‑quality service delivery across all locations aligned with our client goals and brand standards. The L&D Manager will design and deliver a variety of training sessions through in‑person workshops, virtual platforms and on‑the‑job coaching, monitor and evaluate training outcomes, provide feedback and continuous improvement recommendations, support the onboarding process for new team members, maintain training documentation, and ensure compliance with industry standards. The successful candidate will also collaborate with the central Portico L&D team to assess training needs and measure program effectiveness, be open to regional travel as required, and have the autonomy to work remotely when possible. Hours: 24 hours per week across 3 days, with flexible scheduling based on project needs.
Qualifications • Proven experience in L&D management, preferably in the customer service or hospitality sectors, giving a solid understanding of front‑of‑house operations and customer experience strategies. • Experience with e‑learning platforms and instructional design tools is desirable. • Excellent communication and presentation skills, and a strong ability to build working relationships with colleagues. • Ability to manage multiple training initiatives and adapt quickly to shifting priorities.
Benefits
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank You voucher scheme
- 24‑hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform offering savings for thousands of high street retailers, hotels, cinemas and more
- Our Training Academy provides excellent training and development opportunities for our people
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L&D Manager employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L&D Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the L&D field and let them know you're on the hunt for a role. You never know who might have the inside scoop on opportunities at Portico or elsewhere.
✨Tip Number 2
Prepare for interviews by researching Portico's culture and values. Show them you understand their commitment to diversity and fun in the workplace. Tailor your responses to highlight how your experience aligns with their goals.
✨Tip Number 3
Don’t just wait for job postings! Be proactive and reach out directly to the L&D team at Portico. Express your interest in the L&D Manager position and ask about any upcoming opportunities. It shows initiative!
✨Tip Number 4
Utilise our website to apply! It’s the best way to ensure your application gets noticed. Plus, you can find additional resources and tips that can help you stand out in the competitive L&D landscape.
We think you need these skills to ace L&D Manager
Some tips for your application 🫡
Show Your Passion for L&D: When writing your application, let your enthusiasm for Learning & Development shine through! We want to see how your experience aligns with our mission to create engaging training programmes that enhance customer service.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the L&D Manager role. Highlight relevant experiences in customer service and training, and don’t forget to mention any e-learning platforms you’ve worked with – we love that stuff!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for someone who can manage multiple initiatives effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Portico family!
How to prepare for a job interview at Portico
✨Know Your Stuff
Make sure you’re well-versed in L&D principles, especially in the context of customer service and hospitality. Brush up on your knowledge of training design and delivery methods, as well as any relevant e-learning platforms. This will show that you’re not just a fit for the role, but that you’re genuinely passionate about learning and development.
✨Showcase Your Experience
Prepare to discuss specific examples from your past roles where you successfully implemented training programmes or improved team performance. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your impact clearly and effectively.
✨Emphasise Collaboration
Since the role involves working closely with both the client’s team and the central L&D team, highlight your ability to build strong relationships. Share examples of how you’ve collaborated with others to assess training needs or measure programme effectiveness. This will demonstrate your teamwork skills and adaptability.
✨Ask Insightful Questions
Prepare thoughtful questions about Portico’s culture, their approach to L&D, and how they measure success in training initiatives. This shows your interest in the company and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation during the interview.