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- Tasks: Join us as a Guest Services Ambassador, handling reception, events, and switchboard tasks.
- Company: Portico is a vibrant company that values hard work, diversity, and fun in the workplace.
- Benefits: Enjoy great perks like a generous holiday allowance, pension contributions, and discounts at top retailers.
- Why this job: This role offers a dynamic environment with opportunities for growth and excellent customer service experience.
- Qualifications: We seek proactive individuals with customer service experience and strong communication skills.
- Other info: Flexible shifts from 7am-7pm, with occasional weekends; salary is £32,000.
The predicted salary is between 19200 - 22400 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico has an amazing new opportunity available as a Guest Services Ambassador, who will be a part of our team based at a magic circle law firm in the city. This is a dynamic and multifaceted role that combines tasks across reception, events, and switchboard functions. The Guest Services Ambassador will need to remain agile and flexible to cover the needs of the role, whilst ensuring that the high standards of service are consistently maintained, ensuring that all client interactions are handled efficiently and professionally.
Hours: 40 hours per week, with shifts usually falling between 7am-7pm from Monday to Friday. There are occasional weekend shifts required based on operational needs.
Salary: £32,000
Qualifications: The successful candidate will be capable of delivering 5* customer service and building excellent working relationships with the internal client team. They will be proactive, organised, have excellent communication skills and demonstrate a genuine passion for people. They will have prior customer service experience, be familiar with room reservations processes and possess strong problem-solving capabilities.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Hospitality
Guest Services Ambassador employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Ambassador
✨Tip Number 1
Familiarise yourself with the company culture at Portico. They value hard work, dedication, and a fun working environment. Show your enthusiasm for these values during any interactions you have with them.
✨Tip Number 2
Highlight your customer service experience in conversations or interviews. Be ready to share specific examples of how you've delivered exceptional service and built strong relationships with clients in previous roles.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing scenarios where you've successfully resolved issues in a customer service setting. This will show that you're proactive and capable of handling challenges effectively.
✨Tip Number 4
Be prepared to discuss your flexibility and adaptability. Since the role requires covering various functions, sharing examples of how you've successfully managed multiple tasks or adapted to changing situations will be beneficial.
We think you need these skills to ace Guest Services Ambassador
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Guest Services Ambassador position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've delivered excellent service in previous roles.
Write a Strong Cover Letter: In your cover letter, express your passion for providing outstanding customer service and your enthusiasm for the role. Mention any specific experiences that demonstrate your problem-solving skills and ability to work in a dynamic environment.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Guest Services Ambassador role.
How to prepare for a job interview at Portico
✨Showcase Your Customer Service Skills
As a Guest Services Ambassador, delivering 5* customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your capability to handle client interactions professionally.
✨Emphasise Flexibility and Agility
The role requires you to be agile and flexible. Be ready to discuss how you've adapted to changing situations in previous jobs. Highlight any experience you have in multitasking or managing various responsibilities simultaneously.
✨Demonstrate Strong Communication Skills
Excellent communication is key in this role. Practice articulating your thoughts clearly and confidently. You might also want to prepare for common interview questions that assess your ability to communicate effectively with clients and colleagues.
✨Express Your Passion for People
Portico values a genuine passion for people. Share stories that reflect your enthusiasm for helping others and building relationships. This will help convey that you align with the company’s culture of treating everyone equally and fostering growth.
