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- Tasks: Be the friendly face of our company, welcoming guests and handling queries with a smile.
- Company: Join Portico, a diverse and fun-loving team that values hard work and growth.
- Benefits: Enjoy great perks like flexible hours, generous holiday allowance, and discounts at top retailers.
- Why this job: This role offers a chance to make a real impact while working in a vibrant environment.
- Qualifications: We seek a proactive, detail-oriented individual with a passion for exceptional customer service.
- Other info: Training opportunities available to help you grow your skills and career.
The predicted salary is between 22000 - 30000 £ per year.
Company Description
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.
Job Description
We are currently recruiting for a Guest Services Host to join our team, based in the Bristol offices of a Portico client in the financial services industry!
In this reception-based role, the successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners to provide the best possible level of customer service to all.
With a range of duties across Reception, Switchboard, Facilities, and Post, this role is a real \’go-to\’ role for the clients within and visiting this building. Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger-than-life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.
Hours: 40 hours per week, 8:30 am – 5:30 pm, 8 working hours per day
Salary: £26,523 per annum
Qualifications
We are looking for a friendly person with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients, as well as possessing strong organisational and communication skills, with a keen level of proactivity across tasks.
The ideal candidate must have a proven track record in delivering outstanding customer service within a similar role.
A fire warden and first aid trained candidate is highly desirable.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform, offering fabulous savings for thousands of high street retailers, hotels, cinemas, and more
- Our Training Academy provides excellent training and development opportunities for our people
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Guest Service Host employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Host
✨Tip Number 1
Familiarise yourself with the company culture at Portico. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and interactions. Show that you can embody these values in your role as a Guest Service Host.
✨Tip Number 2
Highlight your customer service experience by preparing specific examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your proactive attitude and ability to create exceptional experiences, which is crucial for this position.
✨Tip Number 3
Practice your communication skills, especially in a reception context. Being the first point of contact means you need to convey warmth and professionalism. Role-play scenarios where you handle various guest requests to build confidence.
✨Tip Number 4
Research the financial services industry to understand the environment you'll be working in. Knowing the basics about the sector can help you engage more effectively with clients and staff, showcasing your initiative and interest in the role.
We think you need these skills to ace Guest Service Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualifications required for the Guest Service Host position. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and attention to detail. Use specific examples from your past experiences to demonstrate how you can go above and beyond in creating exceptional experiences for clients.
Highlight Relevant Experience: In your CV, emphasise any previous roles where you provided outstanding customer service. Include details about your organisational and communication skills, as well as any relevant training such as fire warden or first aid certifications.
Proofread Your Application: Before submitting your application, make sure to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Guest Service Host role.
How to prepare for a job interview at Portico
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a client or resolve an issue.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. During the interview, highlight instances where your meticulous nature made a difference, whether in organisation, communication, or anticipating needs.
✨Emphasise Your Communication Skills
As a Guest Service Host, you'll be the first point of contact. Be prepared to discuss how you effectively communicate with diverse individuals and handle various queries, showcasing your ability to connect with people.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to remain calm under pressure and how you managed to provide a solution.
