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- Tasks: Lead and inspire the welcome services team to deliver exceptional client care.
- Company: Prestigious service management company in Edinburgh with a focus on excellence.
- Benefits: Competitive salary, holiday allowance, pension contributions, and more perks.
- Why this job: Join a dynamic team and enhance your leadership skills while making a difference.
- Qualifications: Strong customer service and leadership experience in a supervisory role.
- Other info: Great opportunity for personal growth in a supportive environment.
The predicted salary is between 29200 - 37300 £ per year.
A leading service management company in Edinburgh is seeking a Reception Team Leader to oversee the welcome services team at a prestigious bank. The role involves providing supervision and coaching to ensure high levels of client care and service.
Ideal candidates should exhibit excellent customer service, leadership skills, and experience in a supervisory role.
The position offers a competitive salary of £32,640 annually, along with a range of attractive perks including holiday allowance and pension contributions.
Guest Experience Team Leader — Training & Growth employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Team Leader — Training & Growth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and leadership. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, let your passion for customer service shine through. Share stories that highlight your leadership skills and how you've positively impacted client experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Guest Experience Team Leader — Training & Growth
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully managed teams in the past and how you can bring that expertise to our Guest Experience Team.
Customer Service is Key: Since this role is all about client care, don’t forget to showcase your customer service skills. Share specific examples of how you've gone above and beyond for clients in previous roles. We love a good story!
Tailor Your Application: Make your application stand out by tailoring it to the job description. Use keywords from the posting and relate your experiences directly to what we’re looking for. It shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Portico
✨Know the Company Inside Out
Before your interview, do some homework on the service management company. Understand their values, mission, and the specific services they offer. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Guest Experience Team Leader, you'll need to demonstrate your leadership abilities. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Be ready to discuss how you can motivate and coach your team to achieve high levels of client care.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer service approach. Think about situations where you had to handle difficult clients or resolve conflicts. Practising these scenarios will help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team's current challenges or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
