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- Tasks: As a Floor Host, you'll ensure the office looks amazing and create a welcoming atmosphere.
- Company: Join Portico, a leading hospitality provider for a prestigious bank in London.
- Benefits: Enjoy flexible hours, competitive pay, and a vibrant work environment.
- Why this job: Be part of a team that values customer experience and makes a real impact every day.
- Qualifications: No prior experience needed; just bring your enthusiasm and a positive attitude!
- Other info: This is a part-time role perfect for students looking to gain experience in a corporate setting.
Floor Host
Company Description: Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging. Our family is diverse, embracing equal opportunity and ensuring everyone has the same chances to grow, develop, and progress in their careers.
Job Description
The Floor Host plays a key role in ensuring the smooth running of our client’s meeting room areas and all meetings taking place in the space. This role provides on‑ground support for colleagues, clients, and visitors by maintaining meeting room readiness, delivering technical assistance with Microsoft Teams and AV systems, and coordinating with the facilities, cleaning, and hospitality teams.
Acting as the main point of contact on the meeting room floors, the Floor Host ensures a professional, welcoming, and seamless experience that reflects the company’s standards of service and operational excellence.
Hours: 40 hours per week, shifts are between 7am‑6pm from Mon‑Fri.
Salary: £28,810 per annum.
Key Responsibilities
- Maintain meeting room readiness and equipment.
- Provide technical assistance with Microsoft Teams and AV systems.
- Coordinate with facilities, cleaning, and hospitality teams.
- Serve as the main point of contact on the meeting room floors.
- Ensure a professional, welcoming, and seamless experience for clients and visitors.
Qualifications
The successful candidate will have immaculate personal presentation, a genuine smile, and the ability to engage in conversation while naturally developing rapport with others. Experience with audio‑visual services and familiarity with room reservation operations is desirable. Experience in a corporate environment is highly desirable.
Benefits
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24‑hour personal helpline for employees, providing counselling & information services
- Access to the Choices benefits platform – savings for thousands of retailers, hotels, cinemas, and more
- Training Academy providing excellent training and development opportunities
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Floor Host employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Host
✨Tip Number 1
Familiarise yourself with the company culture and values of the bank. Understanding their approach to customer service will help you demonstrate how you can contribute to their exceptional experience during your interview.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles. Be ready to share specific examples of how you've created a welcoming environment or handled challenging situations, as this will show your suitability for the Floor Host position.
✨Tip Number 3
Prepare to discuss your attention to detail and organisational skills. As a Floor Host, maintaining the presentation of the office is key, so think of instances where you've successfully managed similar responsibilities.
✨Tip Number 4
Network with current or former employees of the bank if possible. They can provide insights into the role and the work environment, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Floor Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Floor Host. Highlight key skills such as attention to detail and customer service, which are crucial for this position.
Tailor Your CV: Customise your CV to reflect relevant experience in housekeeping or customer service roles. Use specific examples that demonstrate your ability to maintain a clean and welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing excellent customer experiences. Mention why you want to work for Portico and how your skills align with their values.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammar errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Portico
✨Understand the Role
Make sure you have a clear understanding of what a Floor Host does. Familiarise yourself with the responsibilities, such as maintaining the presentation of the office and ensuring a great customer experience. This will help you answer questions confidently.
✨Showcase Your Attention to Detail
As a Floor Host, attention to detail is crucial. Be prepared to discuss examples from your past experiences where your keen eye for detail made a difference. This could be in previous jobs or even in personal projects.
✨Emphasise Customer Service Skills
Since the role involves interacting with both internal and external customers, highlight your customer service skills. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the company culture, team dynamics, or expectations for the Floor Host role. This shows your genuine interest in the position.