Client Services Team Leader
Edinburgh
⏰ 40 hours per week | Monday-Friday (shifts between 7am-6pm)
Are you an experienced hospitality or workplace experience professional ready to take the next step in your leadership career?
Portico is seeking a Client Services Team Leader to lead a dynamic team within the Edinburgh offices of one of the world's largest international banks. This is an exciting opportunity to play a key role in delivering an exceptional client, visitor and colleague experience within a prestigious corporate environment.
About the Role
As Client Services Team Leader, you will be responsible for leading and developing the front-of-house team, ensuring the highest standards of service delivery are consistently achieved. You'll act as a role model for excellence, creating memorable experiences for visitors while supporting the operational needs of a fast-paced corporate workplace.
What You'll Be Doing
✅ Leading, motivating and developing a diverse client services team
✅ Delivering exceptional visitor, client and stakeholder experiences
✅ Managing front-of-house operations and workplace services
✅ Supporting meeting room and conferencing requirements
✅ Driving service excellence and continuous improvement
✅ Building strong relationships with clients and internal stakeholders
What We're Looking For
✔ Previous supervisory experience in a corporate hospitality, workplace experience or 5-star hotel environment
✔ Minimum 12 months' experience delivering exceptional customer service
✔ Strong communication, organisational and leadership skills
✔ Experience with AV and conferencing technology
✔ Knowledge of room booking systems, switchboards and helpdesk platforms
✔ A proactive, flexible and solutions-focused mindset
Why Join Portico?
At Portico, our people are at the heart of everything we do. We foster a culture that rewards hard work, supports development and empowers individuals to grow their careers.
✨ Excellent holiday allowance
✨ Enhanced annual leave
✨ Pension contributions
✨ Life insurance
✨ Recommend a Friend bonus scheme
✨ Employee Assistance Programme
✨ Exclusive retail, travel and lifestyle discounts
✨ Award-winning training and development through the Portico Academy
If you're passionate about leading teams, delivering outstanding service and creating exceptional workplace experiences, we'd love to hear from you.
Client Services Team Leader in Dunfermline employer: Portico
At Portico, we pride ourselves on being an exceptional employer that fosters a culture of leadership, innovation, and continuous improvement. As a Client Service Director, you will benefit from a supportive work environment that prioritises employee development through our Training Academy, alongside a comprehensive benefits package including generous holiday allowances and wellness support. Join us in a role where your strategic vision and commitment to service excellence will not only drive client satisfaction but also contribute to your personal and professional growth within a dynamic and collaborative team.
