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- Tasks: Create unforgettable experiences for visitors and manage exciting events in a vibrant building.
- Company: Portico, a fun and diverse workplace that values hard work and growth.
- Benefits: Great salary, holiday allowance, pension contributions, and exclusive discounts.
- Why this job: Be the go-to person for creating memorable moments and building strong relationships.
- Qualifications: Experience in corporate reception and event management, with strong communication skills.
- Other info: Join a supportive team with fantastic training and development opportunities.
The predicted salary is between 39000 - 54600 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are on the lookout for a Customer Experience Coordinator for a building in central London. The overall aim of the Customer Experience Coordinator is to work alongside the Welcome Host and other service providers to create and uphold a positive visitor experience. The Customer Experience Coordinator will have the chance to create and cultivate the front-end user experience for guests and occupiers of the building. This includes:
- Helping to create the bespoke building app and uploading content
- Creating an events calendar and any required collateral, as well as running in-house events
- Creating music playlists for the public space
- Providing concierge services as well as any other services that will create added value for the occupier’s experience.
This is a hands-on role, with the Customer Experience Coordinator working from the Reception desk and sharing the welcome responsibilities with the Welcome Host.
Shift details: 40 hours per week, shifts from 8am-5pm Mon-Fri. Salary: £39,000 per annum.
Qualifications
Corporate reception experience is required for this position, as well as knowledge of running small in-house events and budget management. The successful candidate will also have previous experience of using visitor management systems and will be happy to work alone or as part of a small team. They will be proactive and self-motivated, with a desire to implement a truly memorable customer experience. The successful candidate will have strong communication skills, good attention to detail and the natural initiative to take tasks on automatically. They must be a people person and show good levels of flexibility and adaptability to manage differing client needs. An excellent multitasker, the successful candidate will be the go-to person in the building and will need to focus on building strong and lasting relationships with the tenants.
Additional Information
What’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people.
Customer Experience Coordinator employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your people skills! As a Customer Experience Coordinator, you'll be the go-to person for tenants. Role-play scenarios with friends or family to boost your confidence in handling different client needs and creating memorable experiences.
✨Tip Number 3
Show off your creativity! Think about how you can enhance the visitor experience with fun ideas for events or playlists. Bring these ideas to the table during your interview to demonstrate your proactive approach and passion for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Portico family and ready to contribute to their engaging work environment.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of fun and creativity into your words. Remember, we’re all about creating a positive and engaging environment!
Tailor Your Application: Make sure to tailor your application specifically for the Customer Experience Coordinator role. Highlight your relevant experience, especially in corporate reception and event management, and show us how you can contribute to our unique culture at Portico.
Be Clear and Concise: While we love a good story, keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and our amazing team!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Highlight Your Customer Experience Skills
Make sure to emphasise your previous experience in corporate reception and managing small events. Be ready to discuss specific examples of how you've created memorable customer experiences in the past, as this role is all about enhancing visitor satisfaction.
✨Demonstrate Your Multitasking Ability
As a Customer Experience Coordinator, you'll need to juggle various tasks. Prepare to share instances where you've successfully managed multiple responsibilities at once, showcasing your organisational skills and ability to prioritise effectively.
✨Show Your People Skills
This role requires a natural people person who can build strong relationships with tenants. During the interview, be personable and engaging. Share stories that highlight your communication skills and adaptability to different client needs.