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- Tasks: Manage events and reservations, leading a dynamic team to exceed client expectations.
- Company: Portico is a diverse company that values hard work, fun, and personal growth.
- Benefits: Enjoy excellent holiday allowance, pension contributions, and discounts at popular retailers.
- Why this job: Join a vibrant culture focused on service excellence and continuous improvement.
- Qualifications: Experience in a high-end corporate or hotel setting is essential; strong admin skills required.
- Other info: Flexible working hours with a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, and believes that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop, and progress in their careers.
Portico is currently recruiting for a Conference Services and Events Manager to oversee our team based at an American multinational investment bank and financial services company located in the City. This location is a flagship for Portico! The team takes pride in being the service partner chosen to deliver intuitive service, with careful planning and faultless standards. They have a flexible, can-do approach and relish the opportunity to keep raising the bar, exceeding expectations at every turn.
The main duties of the successful candidate will involve managing high volumes of reservations and planning events. They will oversee all aspects of the Events & Conference Services operation, facilitate day-to-day supervision of our highly engaged team, and ensure continuous improvement of standards while motivating team members and supporting their skill development. The candidate will also need to maintain excellent client relationships, growing the relationship with the client and bank staff to ensure we consistently exceed expectations.
Shift pattern: 40 hours per week, from Mon-Fri
Salary: £50,000
Qualifications: The successful candidate must have proven experience in a similar role within a high-end corporate or hotel environment. They should be open-minded, strategic, and capable of delivering consistent results under pressure in a dynamic and evolving business environment. High attention to detail and knowledge of service excellence are essential, along with pride in delivering exceptional service. Excellent administrative skills are required to collate and report statistics. Experience with audiovisual equipment and hospitality services is desirable.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counseling & information services
- Access to Choices, our discounts and benefits platform, offering savings at high street retailers, hotels, cinemas, and more
- Our Training Academy provides excellent training and development opportunities
Conference Services & Events Manager employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conference Services & Events Manager
✨Tip Number 1
Familiarise yourself with Portico's unique culture and values. Understanding their emphasis on hard work, dedication, and fun will help you align your approach during interviews and discussions, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your experience in managing high volumes of reservations and events. Be prepared to discuss specific examples where you've successfully handled similar responsibilities, as this will demonstrate your capability to excel in the role.
✨Tip Number 3
Emphasise your ability to build and maintain excellent client relationships. Think of instances where you've exceeded client expectations and be ready to share these stories, as strong interpersonal skills are crucial for this position.
✨Tip Number 4
Showcase your attention to detail and knowledge of service excellence. Prepare to discuss how you've implemented improvements in past roles, as this will highlight your proactive approach and commitment to delivering exceptional service.
We think you need these skills to ace Conference Services & Events Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in conference services and event management. Use specific examples that demonstrate your ability to manage high volumes of reservations and oversee teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Portico's culture and values. Emphasise your strategic mindset, attention to detail, and commitment to delivering exceptional service, as these are key qualities they are looking for.
Showcase Relevant Skills: In your application, clearly outline your administrative skills and any experience with audiovisual equipment and hospitality services. This will help you stand out as a candidate who can meet the demands of the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Portico
✨Showcase Your Experience
Make sure to highlight your previous experience in managing events and conference services. Be prepared to discuss specific examples where you successfully handled high volumes of reservations or planned significant events, as this will demonstrate your capability for the role.
✨Emphasise Team Leadership Skills
Since the role involves supervising a team, it's crucial to convey your leadership style. Share instances where you've motivated team members or facilitated their skill development, showcasing your ability to foster a positive and productive work environment.
✨Demonstrate Client Relationship Management
Portico values excellent client relationships, so be ready to discuss how you've built and maintained strong connections with clients in the past. Highlight any strategies you've used to exceed client expectations and ensure satisfaction.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Prepare for scenario-based questions where you might need to demonstrate how you would handle unexpected challenges during an event or manage competing priorities effectively.
