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- Tasks: Welcome and engage members, providing tours and promoting membership benefits.
- Company: Join a diverse and fun-loving team at Portico in the West End.
- Benefits: Enjoy great holidays, pension contributions, and exclusive discounts.
- Why this job: Be the face of an exciting institution and enhance member experiences.
- Qualifications: Customer service experience and excellent communication skills required.
- Other info: Opportunities for training and career growth in a supportive environment.
The predicted salary is between 27500 - 38500 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico are currently recruiting for an engaging and customer-focused Client Engagement and Membership Ambassador to join our team based at a well-known institution in the West End. The institution offers business executives the opportunity to purchase a membership and enjoy the many benefits that they have to offer, including a place to work, meet, host clients, and network, as well as training sessions and seminars.
As a Client Engagement and Membership Ambassador, you will be the face of the institution, engaging with members and visitors to enhance their experience.
Hours: 40 hours per week, shifts from 8:30am-5pm, Monday-Friday with some Sunday cover.
Salary: £33,000
Contract: Fixed Term Contract until 31/05/2026
Responsibilities:
- To welcome new members and their guests, providing comprehensive tours of the facilities and explaining all membership benefits.
- To assist new members with the sign-up process by filling out online forms and ensuring all necessary information is collected.
- To conduct follow-up communications via email and telephone to complete membership applications and address any queries.
- To promote the benefits of membership while escorting guests of members to specific lounges or meeting rooms.
- To gather and relay member feedback to help improve services and offerings.
- To highlight key membership benefits such as prime location, competitive pricing, and networking opportunities.
Qualifications:
- Proven experience in a customer-facing role, preferably in a membership or hospitality environment.
- Excellent communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in basic IT and administrative tasks.
- Ability to thrive in a team-oriented environment.
- High levels of professionalism and attention to detail.
- Excellent sales skills and abilities.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Client Engagement and Membership Ambassador employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Engagement and Membership Ambassador
✨Tip Number 1
Get to know the company culture! Before your interview, dive into Portico's values and mission. This way, you can show how your personality and work ethic align with their fun and engaging environment.
✨Tip Number 2
Practice your people skills! As a Client Engagement and Membership Ambassador, you'll be the face of the institution. Role-play common scenarios with friends or family to boost your confidence in engaging with members and visitors.
✨Tip Number 3
Prepare some questions! When you're in the interview, ask about the team dynamics and how they gather member feedback. This shows you're genuinely interested in improving the member experience and being part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the Portico family. Don’t miss out on this opportunity!
We think you need these skills to ace Client Engagement and Membership Ambassador
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick, especially in customer engagement.
Tailor Your Application: Make sure to tailor your application specifically for the Client Engagement and Membership Ambassador role. Highlight your relevant experience in customer-facing roles and how it aligns with our values at Portico. We love seeing how you connect with our mission!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’re a great fit.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Portico!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun, engaging environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Customer Engagement Skills
As a Client Engagement and Membership Ambassador, you'll be the face of the institution. Prepare examples from your past experiences where you've successfully engaged with customers, resolved issues, or enhanced their experience. This will showcase your suitability for the role.
✨Highlight Your Organisational Skills
The job requires strong organisational and multitasking abilities. Be ready to discuss how you manage multiple tasks efficiently, perhaps by sharing specific instances where you juggled various responsibilities while maintaining high standards.
✨Prepare Questions About Membership Benefits
Show your interest in the role by preparing thoughtful questions about the membership benefits and how they enhance the member experience. This not only demonstrates your enthusiasm but also your understanding of the position's responsibilities.
