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- Tasks: Be the friendly face of our company, providing top-notch customer service and support.
- Company: Join Portico, a diverse and fun-loving team that values hard work and growth.
- Benefits: Enjoy great perks like holiday allowance, pension contributions, and discounts at popular retailers.
- Other info: Flexible hours, excellent training opportunities, and a supportive work environment await you!
- Why this job: Make a real difference by creating exceptional experiences for clients every day.
- Qualifications: Looking for passionate individuals with strong communication skills and a knack for service.
The predicted salary is between 15725 - 15725 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are currently recruiting for a part-time Guest Services Host to join our team on a 1-year fixed term contract, based in the Belfast offices of a client in the financial services industry! Working alongside another Guest Services Host, the successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners to provide the best possible level of customer service to all.
Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger than life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.
Hours: 24 hours per week, between 8 am – 5 pm Mon-Wed
Salary: £15,725
Qualifications: We are looking for a friendly and passionate candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exceptional experiences for our clients, as well as possessing strong organisational, communication skills and demonstrating a keen level of pro-activity with a range of tasks. The ideal candidate must have a proven track record in delivering outstanding customer service.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Guest Service Host in Belfast employer: Portico
Contact Detail:
Portico Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Host in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Portico. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Guest Service Host, you'll be the face of the company. Role-play common scenarios with friends or family to get comfortable with handling queries and providing that larger-than-life welcome they’re looking for.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or gone above and beyond for customers in the past. This will demonstrate your proactive attitude and attention to detail, which are key for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for the role right from the start. Plus, it’s super easy to do!
We think you need these skills to ace Guest Service Host in Belfast
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and how you can bring a friendly vibe to our team.
Tailor Your Application: Make sure to tailor your application to the Guest Service Host role. Highlight your experience in delivering outstanding customer service and any relevant skills that match what we're looking for. This shows us you’ve done your homework!
Be Detail-Oriented: Attention to detail is key in this role, so make sure your application is free from typos and errors. A polished application reflects your commitment to quality and professionalism, which we value highly at Portico.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Portico
✨Know the Company Culture
Before your interview, take some time to understand Portico's unique culture. They value hard work, dedication, and a fun working environment. Show that you resonate with these values and can contribute positively to their team.
✨Demonstrate Your Customer Service Skills
As a Guest Service Host, you'll be the first point of contact for queries. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your ability to anticipate needs and provide exceptional service.
✨Showcase Your Attention to Detail
Portico is looking for someone who pays attention to the little things. During the interview, mention specific instances where your attention to detail made a difference in your previous roles. This will show that you understand the importance of this quality in providing great service.
✨Be Friendly and Engaging
Since the role requires a larger-than-life welcome, practice being warm and approachable during your interview. Smile, maintain eye contact, and engage with your interviewer as if they were a guest. This will demonstrate your natural ability to create a welcoming atmosphere.