At a Glance
- Tasks: Welcome guests and manage front-of-house operations for a five-star experience.
- Company: Join Portico, a diverse company that values hard work and fun.
- Benefits: Competitive salary, holiday allowance, pension contributions, and discounts on retailers.
- Other info: Enjoy a supportive environment with great training and career growth opportunities.
- Why this job: Be the face of an iconic location and create memorable experiences for visitors.
- Qualifications: Experience in customer service and excellent communication skills required.
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are looking for a professional and customer-focused Front of House Receptionist to deliver an exceptional guest experience at one of London’s most iconic locations. As the first point of contact for clients, guests, and occupiers, you will create a warm welcome, manage front-of-house operations, coordinate meeting rooms, and ensure every visitor receives a seamless five-star experience. Working closely with the housekeeping and workplace teams, you will play a key role in maintaining a professional, efficient, and welcoming environment.
Key Responsibilities
- Welcome guests and occupiers, providing outstanding customer service.
- Manage reception, visitor enquiries, telephones, and the reception inbox.
- Coordinate meeting room bookings, setup, inspections, and refreshments.
- Support with basic AV/IT troubleshooting and escalate issues where required.
- Complete workplace audits and ensure meeting spaces remain presentation-ready.
- Build positive relationships with clients, occupiers, and service partners.
- Support board meetings, office administration, and ad hoc tasks.
- Follow Health & Safety procedures and maintain site security awareness.
Hours: 40.5 hours per week, shifts from 8:30-18:00 Monday – Thursday, and 8:30-17:00 on Fridays.
Salary: £36,954 per annum
Qualifications
- Previous experience in a Receptionist, Front of House, Hospitality, or Customer Service role.
- Excellent communication and interpersonal skills.
- Professional, polished appearance with strong attention to detail.
- Highly organised with the ability to manage multiple priorities.
- Proactive, flexible, and solutions-focused approach.
- Confident using Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Experience in corporate offices, facilities, or property environments is advantageous.
If you are passionate about delivering exceptional service and creating memorable experiences, we’d love to hear from you.
Additional Information
- Competitive holiday allowance
- Pension contributions, Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Receptionist in London employer: Portico Guest Services
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and commitment are rewarded. As a Front of House Receptionist in one of London’s most iconic locations, you will enjoy competitive benefits, including a generous holiday allowance and access to extensive training and development opportunities, all while being part of a diverse team dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico Guest Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico Guest Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico Guest Services:Your cover letter is your chance to shine! Tell us why you want to work at Portico Guest Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico Guest Services!
How to prepare for a job interview at Portico Guest Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
