At a Glance
- Tasks: Lead and inspire a dynamic reception team to create exceptional guest experiences.
- Company: Join Portico, a diverse and engaging workplace that values hard work and commitment.
- Benefits: Enjoy competitive holiday allowance, pension contributions, and exclusive discounts.
- Other info: Access excellent training and development opportunities for career growth.
- Why this job: Be the driving force behind world-class service in a renowned banking institution.
- Qualifications: Experience in leading teams in luxury hospitality and strong communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Our Client is a world renowned banking institution, and their vision is simple yet ambitious: to exceed expectations through intuitive service, careful planning and faultless standards. As Reception Manager, you will be the driving force behind bringing this vision to life every single day.
You will provide strategic oversight of the Reception Team, shaping an exceptional guest experience across all Client areas. This is a role for a leader who thrives on inspiring others, elevating service culture, and creating a seamless, world class welcome.
Key Responsibilities- Lead, motivate and inspire a medium/large team, creating a culture focused on exceeding expectations.
- Be visible across Client areas, coaching the team and ensuring a seamless guest journey.
- Oversee two ground floor receptions (Shoe Lane & Stonecutter), the Conference Centre, Client Centre and Executive Offices.
- Support planning and delivery of managed and self managed events.
- Drive continuous improvement, innovation and service enhancements.
- Build trusted relationships with Client stakeholders and service partners.
- Ensure compliance with all H&S, security and company procedures.
- Manage recruitment, onboarding, probation, appraisals, PDPs, PIPs and performance reviews.
- Lead HR processes including absence reviews, letters of concern and disciplinary actions.
- Analyse data, report performance metrics and ensure KPI awareness across the team.
- Oversee WSH mystery audits and embed learnings into improvement and recognition programmes.
- Promote cross training, resilience and a “one team” culture.
- Manage your own time effectively, prioritising high value contribution.
Hours: 40 hours per week – 8.5 hour shifts between 07:00 - 19:00, Monday to Friday - Earlier / later shifts may be required based on operation’s needs.
Qualifications- Proven experience leading medium/large teams in luxury hospitality.
- Confident in delivering change projects and driving innovation.
- Strong understanding of SLAs, KPIs and performance measurement.
- Skilled in data analysis and reporting.
- Familiar with visitor management or hotel PMS/room reservations systems.
- Clear, confident communicator with excellent interpersonal and negotiation skills.
- Empathetic, resilient, proactive and detail focused.
- Able to build rapport, inspire teams and maintain high professional standards.
- Collaborative, flexible and capable of managing multiple priorities.
What's in it for you? Competitive holiday allowance, Pension contributions, Life insurance, Enhanced annual leave, Recommend a Friend Bonus Scheme, Thank you voucher scheme, 24-hour confidential helpline for employees, providing counselling & information services, Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more. Our Training Academy provides excellent training and development opportunities for our people.
Reception Manager in London employer: Portico Guest Services
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and commitment are rewarded. As a Reception Manager in a prestigious banking institution, you will have the opportunity to lead a dynamic team, drive service excellence, and benefit from extensive training and development programmes. With competitive benefits, a focus on employee well-being, and a commitment to diversity, Portico ensures that every team member can thrive and grow in their career.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Manager in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Portico Guest Services. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Reception Manager in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Portico Guest Services.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Portico Guest Services's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Portico Guest Services
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Portico Guest Services.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Portico Guest Services will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Portico Guest Services employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
