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- Tasks: Fix and maintain windows and doors while travelling across Essex and London.
- Company: Join Portico GB Ltd, a top player in the new build industry.
- Benefits: Excellent pay, full training, and a supportive team environment.
- Other info: Enjoy a dynamic role with opportunities for growth and independence.
- Why this job: Gain hands-on experience and make customers happy with your skills.
- Qualifications: Experience in fitting or maintaining windows is a plus; driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Excellent remuneration package offered
About Us:
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role:
Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers' windows and doors.
The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous. A full UK driving licence is essential.
During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.
Key Responsibilities:
- Carrying out remedial and repair works on customers' windows and doors within agreed timeframes
- Visiting customer sites to identify issues and provide solutions
Customer Services Engineer employer: Portico GB
Contact Detail:
Portico GB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and technical skills. We recommend role-playing with a friend or family member to boost your confidence before the big day.
✨Tip Number 3
Showcase your skills during the interview! Bring along examples of past work or projects that highlight your experience with windows and doors. This will help you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Services Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Engineer role. Highlight any relevant experience you have with windows and doors, even if it’s just maintenance or customer service. We want to see how your skills fit with what we do!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team at Portico GB Ltd. Share any personal experiences that relate to the role and show us your passion for customer service.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key skills and experiences stand out.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at Portico GB
✨Know Your Stuff
Make sure you understand the basics of window and door fitting, even if you haven't done it before. Brush up on common issues customers face and how to resolve them. This will show your potential employer that you're proactive and ready to learn.
✨Show Off Your People Skills
As a Customer Services Engineer, you'll be interacting with customers regularly. Prepare examples of how you've handled customer queries or complaints in the past. Highlighting your communication skills can really set you apart from other candidates.
✨Be Ready for Practical Questions
Expect some scenario-based questions during the interview. Think about how you would approach a repair job or manage a tight schedule. Practising these scenarios can help you articulate your thought process clearly.
✨Dress for Success
Even though the role involves hands-on work, it's important to make a good first impression. Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and respect the company’s values.