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- Tasks: Provide repair services for windows and doors while travelling across various locations.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Excellent pay, company vehicle, full training, and a supportive team environment.
- Other info: Enjoy a friendly workplace with opportunities for career advancement.
- Why this job: Gain hands-on experience and grow with a dynamic and expanding company.
- Qualifications: Driving licence required; experience in fitting or maintenance is a plus but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Excellent remuneration package offered
About Us: Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role: Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers’ windows and doors. The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous. A full UK driving licence is essential. During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.
Key Responsibilities:
- Carrying out remedial and repair works on customers’ windows and doors within agreed timeframes
- Visiting customer sites to identify and assess issues requiring attention
- Managing and organising your own diary in liaison with the office team
- Collating and processing client documentation
- Liaising with the office regarding parts and materials required for repairs
- Completing accurate reports following each customer visit
- Undertaking additional duties and support work when service workloads are quieter
- Maintaining a professional and customer focused approach at all times
What we’re looking for:
- Experience in fitting windows and doors or maintenance work would be beneficial, although full training will be provided
- A valid full UK driving licence is essential
- A CSCS card would be advantageous
- Good organisational and communication skills
- Ability to work independently and manage your own workload
- A practical and hands on approach to work
- Reliable, professional and customer focused attitude
What We Offer:
- Excellent remuneration package
- Access to a company vehicle
- Full on the job training
- Friendly working environment with a supportive team
- Opportunity to join a growing and established business
Customer Services Engineer in Woolpit employer: Portico GB Ltd
Contact Detail:
Portico GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Engineer in Woolpit
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone at Portico GB Ltd. A personal connection can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its services. Knowing about their work with windows and doors will show you're genuinely interested and ready to contribute to the team.
✨Tip Number 3
Practice common interview questions related to customer service and technical skills. Being able to articulate your experience and how it relates to the role of a Customer Services Engineer will set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen on joining our team.
We think you need these skills to ace Customer Services Engineer in Woolpit
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Services Engineer role. Highlight any relevant experience with windows and doors, even if it’s just maintenance work. We want to see how you can fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Organisational Skills: Since managing your own workload is key for this role, mention any experiences where you’ve successfully organised tasks or managed time effectively. We appreciate candidates who can juggle responsibilities like pros!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Portico GB Ltd
✨Know Your Stuff
Make sure you understand the basics of window and door fitting, even if you haven't done it before. Brush up on common issues that might arise and how to address them. This will show your potential employer that you're proactive and eager to learn.
✨Show Off Your Organisational Skills
Since managing your own diary is key in this role, be prepared to discuss how you stay organised. Bring examples of how you've successfully managed your time in previous jobs or projects. This will demonstrate your ability to handle the responsibilities of the position.
✨Be Customer-Focused
Portico GB Ltd values a professional and customer-focused approach. Think of examples from your past experiences where you went above and beyond for a customer. This will highlight your commitment to excellent service and align with their company values.
✨Ask Questions
Prepare some thoughtful questions about the role and the company. This shows your interest and enthusiasm for the position. You might ask about the training process or what a typical day looks like for a Customer Services Engineer. It’s a great way to engage with your interviewers!