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- Tasks: Provide repair and maintenance services for windows and doors across various locations.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Excellent pay, company vehicle, full training, and a supportive team environment.
- Other info: Enjoy a friendly workplace with opportunities for career growth.
- Why this job: Gain hands-on experience while making a difference for customers in a growing company.
- Qualifications: Experience in fitting or maintaining windows and doors is a plus; full training provided.
The predicted salary is between 30000 - 40000 £ per year.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Excellent remuneration package offered
About Us: Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role: Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers' windows and doors. The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous. A full UK driving licence is essential. During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.
Key Responsibilities:
- Carrying out remedial and repair works on customers' windows and doors within agreed timeframes
- Visiting customer sites to identify and assess issues requiring attention
- Managing and organising your own diary in liaison with the office team
- Collating and processing client documentation
- Liaising with the office regarding parts and materials required for repairs
- Completing accurate reports following each customer visit
- Undertaking additional duties and support work when service workloads are quieter
- Maintaining a professional and customer focused approach at all times
What we're looking for:
- Experience in fitting windows and doors or maintenance work would be beneficial, although full training will be provided
- A valid full UK driving licence is essential
- A CSCS card would be advantageous
- Good organisational and communication skills
- Ability to work independently and manage your own workload
- A practical and hands on approach to work
- Reliable, professional and customer focused attitude
What We Offer:
- Excellent remuneration package
- Access to a company vehicle
- Full on the job training
- Friendly working environment with a supportive team
- Opportunity to join a growing and established business
Customer Services Engineer in Ipswich employer: Portico GB Ltd
Contact Detail:
Portico GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Engineer in Ipswich
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Services Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, try to gain some practical experience with windows and doors, even if it's just DIY at home. This will not only boost your confidence but also give you something to chat about during interviews.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies like Portico GB Ltd through our website. Express your interest and ask about potential opportunities – it shows initiative!
✨Tip Number 4
Prepare for the interview! Research common questions for Customer Services Engineer roles and practice your answers. Highlight your organisational skills and customer-focused attitude, as these are key for the role.
We think you need these skills to ace Customer Services Engineer in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Services Engineer role. Highlight any relevant experience with windows and doors, even if it’s just maintenance work. We want to see how you can fit into our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're interested in the role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Organisational Skills: Since managing your own workload is key for this role, mention any experiences where you've successfully organised tasks or managed time effectively. We’re looking for someone who can juggle responsibilities like a pro!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come through our own channels!
How to prepare for a job interview at Portico GB Ltd
✨Know Your Stuff
Make sure you understand the basics of window and door fitting or maintenance. Even if you haven't done it before, showing that you've researched the industry and the specific role will impress your interviewers.
✨Show Off Your Organisational Skills
Since managing your own diary is key in this role, be prepared to discuss how you stay organised. Bring examples of how you've successfully managed your time in previous jobs or projects.
✨Be Customer-Focused
This role is all about customer service, so think of examples where you've gone above and beyond for a customer. Highlighting your ability to maintain a professional attitude will resonate well with the interviewers.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. This shows your genuine interest and helps you determine if it's the right fit for you. Ask about the training process or what a typical day looks like for a Customer Services Engineer.