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- Tasks: Provide repair and maintenance services for windows and doors across various locations.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Excellent pay, company vehicle, full training, and a supportive team environment.
- Other info: Enjoy a friendly workplace with opportunities for growth and independence.
- Why this job: Gain hands-on experience while making a difference in customers' homes.
- Qualifications: Experience in fitting or maintaining windows and doors is a plus; full training provided.
The predicted salary is between 30000 - 40000 £ per year.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Excellent remuneration package offered
About Us: Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role: Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers' windows and doors. The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous. A full UK driving licence is essential. During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.
Key Responsibilities:
- Carrying out remedial and repair works on customers' windows and doors within agreed timeframes
- Visiting customer sites to identify and assess issues requiring attention
- Managing and organising your own diary in liaison with the office team
- Collating and processing client documentation
- Liaising with the office regarding parts and materials required for repairs
- Completing accurate reports following each customer visit
- Undertaking additional duties and support work when service workloads are quieter
- Maintaining a professional and customer focused approach at all times
What we're looking for:
- Experience in fitting windows and doors or maintenance work would be beneficial, although full training will be provided
- A valid full UK driving licence is essential
- A CSCS card would be advantageous
- Good organisational and communication skills
- Ability to work independently and manage your own workload
- A practical and hands on approach to work
- Reliable, professional and customer focused attitude
What We Offer:
- Excellent remuneration package
- Access to a company vehicle
- Full on the job training
- Friendly working environment with a supportive team
- Opportunity to join a growing and established business
Customer Services Engineer in Gloucester employer: Portico GB Ltd
Contact Detail:
Portico GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Engineer in Gloucester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Customer Services Engineer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Get your hands dirty! If you can, try to gain some practical experience with windows and doors, even if it's just DIY at home. This will not only boost your confidence but also make you more appealing to employers.
✨Tip Number 3
Stay organised! Use a planner or an app to keep track of your applications and follow-ups. This way, you won’t miss any opportunities and can manage your time effectively while searching for that perfect job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which we really value!
We think you need these skills to ace Customer Services Engineer in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Services Engineer role. Highlight any relevant experience you have with windows and doors, even if it’s just maintenance work. We want to see how your skills match what we’re looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in joining our team at Portico GB Ltd. Share any personal experiences that relate to the role and show us your enthusiasm for the job.
Be Clear and Concise: When filling out your application, keep it clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to the facts about your skills and experiences. This helps us see your potential quickly!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be set!
How to prepare for a job interview at Portico GB Ltd
✨Know Your Stuff
Make sure you understand the basics of window and door fitting or maintenance. Even if you haven't done it before, showing that you've researched the industry and the role will impress your interviewers.
✨Show Off Your Organisational Skills
Since managing your own diary is key in this role, be ready to discuss how you stay organised. Bring examples of how you've successfully managed your time in previous jobs or projects.
✨Be Customer-Focused
This role is all about customer service, so prepare to talk about your experience in dealing with clients. Share specific examples where you went above and beyond to ensure customer satisfaction.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or what a typical day looks like. This shows your genuine interest in the role and the company.