At a Glance
- Tasks: Supervise the customer care team and ensure tasks are completed efficiently.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Enjoy a friendly work environment and a variety of company perks.
- Other info: Great opportunity for career growth in a supportive team.
- Why this job: Thrive in a dynamic role where every day brings new challenges.
- Qualifications: Experience in customer care or administration is essential.
The predicted salary is between 28800 - 43200 £ per year.
Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday to Friday
Salary: Excellent salary based on experience
Benefits:
- A friendly working environment with a great team to work with
- A variety of company benefits
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
Are you an organised and detail-oriented professional with a passion for efficiency and excellence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you.
Key Responsibilities:
- Supervising the members of the customer care team to ensure that daily tasks are achieved
- Assigning workloads as required to ensure the KPIs are met
- Reporting to our customers on the progress of their customer care accounts on a weekly basis
- Assisting with booking appointments with customers in occupied properties
- Coordinating with our Service Engineers to attend appointments
- Raising delivery notes and invoices
- Updating information on to our systems for feedback to the principal contractors
- Dealing with incoming calls and email enquiries in a professional and friendly manner
- Taking information from the SAPs system and updating jobs on our and the principal contractors system
- Managing your own workload as well as working with the team to ensure the workload is covered
- Overseeing the completion of invoicing in the department
Person Specification:
- Previous experience in a customer care or administrative role is essential
- Experience within the new build industry would be an advantage
- You must be very organised with good attention to detail
- You will be a personable and adaptable individual
- Strong interpersonal and communication skills via email and telephone
- Able to work well within a team as well as independently
- Good time management
- Excellent computer skills including Excel; Sage experience would be an advantage however training will be given
- Be able to handle multiple tasks in a fast-paced environment
- Be able to meet deadlines
- Be able to delegate work effectively
- Be able to support other team members to ensure tasks are complete in a timely, efficient and accurate manner
Customer Care Supervisor in Edinburgh employer: Portico GB Ltd
Portico GB Ltd offers an excellent working environment in Woolpit, Bury St Edmunds, where teamwork and collaboration are at the heart of our culture. With a focus on employee growth and a variety of benefits, we ensure that our Customer Care Supervisors thrive in a dynamic setting that encourages efficiency and excellence. Join us to be part of a leading company in the new build industry, where every day presents new challenges and opportunities for personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Supervisor in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Customer Care Supervisor role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer care and team management. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work or achievements that highlight your organisational and communication skills. This will help you stand out as a detail-oriented candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Care Supervisor in Edinburgh
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer care or administrative roles, especially if you have experience in the new build industry. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills align with our needs. Be personable and show us your enthusiasm for joining our friendly working environment.
Showcase Your Organisational Skills:Since the role requires strong organisational abilities, give examples in your application of how you've successfully managed workloads or coordinated tasks in previous jobs. We love seeing how you handle multiple tasks in a fast-paced environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Portico GB Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Supervisor inside out. Familiarise yourself with the key responsibilities listed in the job description, like supervising the team and managing customer accounts. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Be ready to discuss your previous experience in customer care or administrative roles. Think of specific examples where you've demonstrated strong organisational skills or handled multiple tasks effectively. This will help the interviewer see how your background aligns with their needs.
✨Demonstrate Team Spirit
Since this role involves working closely with a team, be prepared to talk about your teamwork experiences. Share instances where you've successfully collaborated with others or supported your colleagues. Highlighting your interpersonal skills will show that you can thrive in their friendly working environment.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or the challenges the customer care team faces. This not only shows your enthusiasm for the role but also gives you a chance to assess if the company is the right fit for you.
