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- Tasks: Provide repair services for windows and doors while travelling across Essex and London.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Excellent pay, company vehicle, full training, and a supportive team environment.
- Other info: Enjoy a friendly workplace with opportunities for career advancement.
- Why this job: Gain hands-on experience and grow with a dynamic and expanding company.
- Qualifications: Experience in fitting or maintaining windows is a plus; full training provided.
The predicted salary is between 30000 - 40000 £ per year.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Excellent remuneration package offered
About Us:
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role:
Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers' windows and doors.
The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous. A full UK driving licence is essential.
During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.
Key Responsibilities:
- Carrying out remedial and repair works on customers' windows and doors within agreed timeframes
- Visiting customer sites to identify and assess issues requiring attention
- Managing and organising your own diary in liaison with the office team
- Collating and processing client documentation
- Liaising with the office regarding parts and materials required for repairs
- Completing accurate reports following each customer visit
- Undertaking additional duties and support work when service workloads are quieter
- Maintaining a professional and customer focused approach at all times
What we're looking for:
- Experience in fitting windows and doors or maintenance work would be beneficial, although full training will be provided
- A valid full UK driving licence is essential
- A CSCS card would be advantageous
- Good organisational and communication skills
- Ability to work independently and manage your own workload
- A practical and hands on approach to work
- Reliable, professional and customer focused attitude
What We Offer:
- Excellent remuneration package
- Access to a company vehicle
- Full on the job training
- Friendly working environment with a supportive team
- Opportunity to join a growing and established business
Customer Services Engineer employer: Portico GB Ltd
Contact Detail:
Portico GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Portico GB Ltd and understanding their services. Show them you’re genuinely interested in the role of Customer Services Engineer and how you can contribute to their team.
✨Tip Number 3
Practice your hands-on skills! If you’ve got experience with windows and doors, brush up on those techniques. If not, consider watching some tutorials or even volunteering for related projects to gain practical knowledge.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Portico GB Ltd.
We think you need these skills to ace Customer Services Engineer
Some tips for your application 🫡
Show Us Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about becoming a Customer Services Engineer with us at Portico GB Ltd.
Tailor Your CV: Make sure your CV is tailored to the job description. Highlight any relevant experience you have with windows and doors, even if it's just maintenance work. We love seeing how your skills match what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Portico GB Ltd
✨Know Your Stuff
Familiarise yourself with the basics of window and door fitting, even if you haven't done it before. Brush up on common issues customers face and how to resolve them. This will show your enthusiasm for the role and your willingness to learn.
✨Show Off Your Organisational Skills
Since managing your own diary is key in this role, be prepared to discuss how you stay organised. Bring examples of how you've successfully managed your time in previous jobs or projects. This will demonstrate that you can handle the responsibilities of the position.
✨Be Customer-Focused
Portico GB Ltd values a professional and customer-focused approach. Think of examples from your past experiences where you went above and beyond for a customer. This will help you convey your commitment to excellent service during the interview.
✨Ask Smart Questions
Prepare some thoughtful questions about the company and the role. Inquire about the training process or what a typical day looks like for a Customer Services Engineer. This shows your genuine interest in the position and helps you assess if it's the right fit for you.