Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide repair services for windows and doors while managing your own schedule.
- Company: Join Portico GB Ltd, a leading subcontractor in the new build industry.
- Benefits: Excellent pay, company vehicle, full training, and a supportive team environment.
- Other info: Enjoy a friendly workplace with opportunities for career advancement.
- Why this job: Gain hands-on experience and grow with a dynamic company in a rewarding role.
- Qualifications: Experience in fitting or maintaining windows and doors is a plus; full training provided.
The predicted salary is between 30000 - 40000 £ per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Location: Woolpit, Suffolk
Employment Type: Full-Time, Permanent
Working Hours: 37 Hours a week
Salary: Excellent remuneration package offered
About Us:
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
The Role:
Due to continued expansion, we are looking to recruit a Customer Services Engineer to join our growing team. This is a varied role involving travel across Essex, the Home Counties, London and Kent, providing remedial and repair works on customers' windows and doors.
The successful candidate will ideally have experience in fitting windows and doors, or the care and maintenance of them, although this is not essential as full training will be provided. A CSCS card would be advantageous. A full UK driving licence is essential.
During the initial training period, you will work alongside an experienced engineer before progressing to managing your own workload and appointments independently.
Key Responsibilities:
- Carrying out remedial and repair works on customers' windows and doors within agreed timeframes
- Visiting customer sites to identify and assess issues requiring attention
- Managing and organising your own diary in liaison with the office team
- Collating and processing client documentation
- Liaising with the office regarding parts and materials required for repairs
- Completing accurate reports following each customer visit
- Undertaking additional duties and support work when service workloads are quieter
- Maintaining a professional and customer focused approach at all times
What we're looking for:
- Experience in fitting windows and doors or maintenance work would be beneficial, although full training will be provided
- A valid full UK driving licence is essential
- A CSCS card would be advantageous
- Good organisational and communication skills
- Ability to work independently and manage your own workload
- A practical and hands on approach to work
- Reliable, professional and customer focused attitude
What We Offer:
- Excellent remuneration package
- Access to a company vehicle
- Full on the job training
- Friendly working environment with a supportive team
- Opportunity to join a growing and established business
Customer Services Engineer in Bury St Edmunds employer: Portico GB Ltd
Contact Detail:
Portico GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Engineer in Bury St Edmunds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Portico GB Ltd. Understand their values and what they do in the new build industry. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and technical skills. We recommend doing mock interviews with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Show off your soft skills! Since this role requires good communication and organisational skills, be ready to share examples from your past experiences where you've demonstrated these abilities. It’s all about proving you can handle the customer-focused approach they’re looking for.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Services Engineer in Bury St Edmunds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience, especially if you've worked with windows and doors before. We want to see how your skills match up with what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Tell us why you’re interested in the Customer Services Engineer role and how your background makes you a great fit. Keep it friendly and professional – we love a personal touch!
Show Off Your Soft Skills: While experience is important, we also value soft skills like communication and organisation. Make sure to mention any relevant examples that demonstrate your ability to manage your own workload and work well with customers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Portico GB Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge about windows and doors. Even if you haven't fitted them before, understanding the basics will show your enthusiasm for the role and help you answer technical questions confidently.
✨Show Off Your Soft Skills
Since this role requires a customer-focused approach, be ready to discuss your communication and organisational skills. Think of examples from past experiences where you've successfully managed customer interactions or organised your workload effectively.
✨Be Ready to Talk Logistics
As you'll be managing your own diary and travelling to various sites, be prepared to discuss how you plan your day. Mention any tools or methods you use to stay organised, as this will demonstrate your ability to work independently.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture or training opportunities. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.