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- Tasks: Supervise a dynamic customer care team and ensure top-notch service delivery.
- Company: Join Portico GB Ltd, a leading player in the new build industry.
- Benefits: Enjoy a friendly work environment and a variety of company perks.
- Why this job: Embrace daily challenges and make a real impact in customer care.
- Qualifications: Experience in customer care or admin roles is essential; new build experience is a plus.
- Other info: Great opportunity for career growth in a fast-paced, supportive team.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday to Friday
Salary: Excellent salary based on experience
Benefits:
- A friendly working environment with a great team to work with
- A variety of company benefits
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
Are you an organised and detail-oriented professional with a passion for efficiency and excellence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you.
Key Responsibilities:
- Supervising the members of the customer care team to ensure that daily tasks are achieved
- Assigning workloads as required to ensure the KPIs are met
- Reporting to our customers on the progress of their customer care accounts on a weekly basis
- Assisting with booking appointments with customers in occupied properties
- Coordinating with our Service Engineers to attend appointments
- Raising delivery notes and invoices
- Updating information on to our systems for feedback to the principal contractors
- Dealing with incoming calls and email enquiries in a professional and friendly manner
- Taking information from the SAPs system and updating jobs on our and the principal contractors system
- Managing your own workload as well as working with the team to ensure the workload is covered
- Overseeing the completion of invoicing in the department
Person Specification:
- Previous experience in a customer care or administrative role is essential
- Experience within the new build industry would be an advantage
- You must be very organised with good attention to detail
- You will be a personable and adaptable individual
- Strong interpersonal and communication skills via email and telephone
- Able to work well within a team as well as independently
- Good time management
- Excellent computer skills including Excel; Sage experience would be an advantage however training will be given
- Be able to handle multiple tasks in a fast-paced environment
- Be able to meet deadlines
- Be able to delegate work effectively
- Be able to support other team members to ensure tasks are complete in a timely, efficient and accurate manner
Customer Care Supervisor in Bradford employer: Portico GB Ltd
Contact Detail:
Portico GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Supervisor in Bradford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about letting people know you’re on the hunt for a Customer Care Supervisor role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you answer questions confidently and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Customer Care Supervisor, you’ll need to demonstrate strong interpersonal abilities. Role-play common interview scenarios with a friend or family member to get comfortable with articulating your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Customer Care Supervisor in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer care or administrative roles, especially if you have experience in the new build industry. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for efficiency and detail-oriented work. Tell us why you're excited about the Customer Care Supervisor role and how you can contribute to our friendly working environment.
Show Off Your Communication Skills: Since strong interpersonal skills are key for this role, make sure your written application reflects that. Keep your language professional yet friendly, and don’t forget to proofread for any typos or errors. We love clear and concise communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Portico GB Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Portico GB Ltd. Understand their role in the new build industry and what they value in customer care. This will not only help you answer questions more effectively but also show that you're genuinely interested in the company.
✨Showcase Your Organisational Skills
As a Customer Care Supervisor, being organised is key. Prepare examples from your past experiences where you've successfully managed workloads or improved efficiency. Be ready to discuss how you prioritise tasks and ensure KPIs are met.
✨Demonstrate Strong Communication Skills
Since the role involves dealing with customers and team members, practice articulating your thoughts clearly. Think of scenarios where you've handled customer inquiries or resolved issues effectively. This will highlight your interpersonal skills and adaptability.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you'd handle specific situations, like managing a busy day or delegating tasks. Think through potential challenges you might face in the role and how you would address them. This shows your problem-solving abilities and readiness for the dynamic environment.
