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- Tasks: Supervise a dynamic customer care team and ensure top-notch service delivery.
- Company: Join Portico GB Ltd, a leading player in the new build industry.
- Benefits: Enjoy a friendly work environment and a variety of company perks.
- Why this job: Embrace daily challenges and make a real impact in customer care.
- Qualifications: Experience in customer care or admin roles; organisation and communication skills are key.
- Other info: Great opportunity for career growth in a fast-paced setting.
The predicted salary is between 36000 - 60000 £ per year.
Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday to Friday
Salary: Excellent salary based on experience
Benefits:
- A friendly working environment with a great team to work with
- A variety of company benefits
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
Are you an organised and detail-oriented professional with a passion for efficiency and excellence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you.
Key Responsibilities:
- Supervising the members of the customer care team to ensure that daily tasks are achieved
- Assigning workloads as required to ensure the KPIs are met
- Reporting to our customers on the progress of their customer care accounts on a weekly basis
- Assisting with booking appointments with customers in occupied properties
- Coordinating with our Service Engineers to attend appointments
- Raising delivery notes and invoices
- Updating information on to our systems for feedback to the principal contractors
- Dealing with incoming calls and email enquiries in a professional and friendly manner
- Taking information from the SAPs system and updating jobs on our and the principal contractors system
- Managing your own workload as well as working with the team to ensure the workload is covered
- Overseeing the completion of invoicing in the department
Person Specification:
- Previous experience in a customer care or administrative role is essential
- Experience within the new build industry would be an advantage
- You must be very organised with good attention to detail
- You will be a personable and adaptable individual
- Strong interpersonal and communication skills via email and telephone
- Able to work well within a team as well as independently
- Good time management
- Excellent computer skills including Excel; Sage experience would be an advantage however training will be given
- Be able to handle multiple tasks in a fast-paced environment
- Be able to meet deadlines
- Be able to delegate work effectively
- Be able to support other team members to ensure tasks are complete in a timely, efficient and accurate manner
Customer Care Supervisor in Bournemouth employer: Portico GB Ltd
Contact Detail:
Portico GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Supervisor in Bournemouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Care Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you showcase why you're the perfect fit for their team during the interview.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to customer care and team management. Being articulate about your experience and how it relates to the role will give you a leg up.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Customer Care Supervisor in Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer care or administrative roles, especially if you've worked in the new build industry. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for efficiency and detail-oriented work. Tell us why you're excited about the Customer Care Supervisor role and how you can contribute to our friendly working environment.
Show Off Your Communication Skills: Since strong interpersonal skills are key for this role, make sure your written application reflects that. Keep your language professional yet friendly, and don’t forget to proofread for any typos or errors. We love clear and concise communication!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Portico GB Ltd!
How to prepare for a job interview at Portico GB Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Supervisor inside out. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, be prepared to discuss specific examples of how you've managed workloads or improved efficiency in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your attention to detail.
✨Demonstrate Team Spirit
The job involves supervising a team, so it's crucial to show that you can work well with others. Share experiences where you've successfully collaborated with colleagues or supported team members. Emphasise your interpersonal skills and adaptability, as these are key traits for this role.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company culture, team dynamics, or specific challenges the customer care team faces. This not only shows your interest but also helps you gauge if the company is the right fit for you.
