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- Tasks: Supervise a dynamic customer care team and ensure top-notch service delivery.
- Company: Join Portico GB Ltd, a leading player in the new build industry.
- Benefits: Enjoy a friendly work environment and a variety of company perks.
- Why this job: Embrace daily challenges and make a real impact in customer care.
- Qualifications: Experience in customer care or admin roles; organisation and communication skills are key.
- Other info: Great opportunity for career growth in a fast-paced setting.
The predicted salary is between 28800 - 43200 £ per year.
Job Type: Full Time, Permanent
Location: Woolpit, Bury St Edmunds
Working Hours: 37 Hours Per Week, Monday to Friday
Salary: Excellent salary based on experience
Benefits:
- A friendly working environment with a great team to work with
- A variety of company benefits
Portico GB Ltd is a leading subcontractor to the new build industry based in Woolpit near Bury St Edmunds who supply and install windows, doors, conservatories and wardrobe systems to the new build sector.
Are you an organised and detail-oriented professional with a passion for efficiency and excellence? Do you thrive in a dynamic environment where every day brings new challenges and opportunities? If so, we have the perfect role for you.
Key Responsibilities:
- Supervising the members of the customer care team to ensure that daily tasks are achieved
- Assigning workloads as required to ensure the KPIs are met
- Reporting to our customers on the progress of their customer care accounts on a weekly basis
- Assisting with booking appointments with customers in occupied properties
- Coordinating with our Service Engineers to attend appointments
- Raising delivery notes and invoices
- Updating information on to our systems for feedback to the principal contractors
- Dealing with incoming calls and email enquiries in a professional and friendly manner
- Taking information from the SAPs system and updating jobs on our and the principal contractors system
- Managing your own workload as well as working with the team to ensure the workload is covered
- Overseeing the completion of invoicing in the department
Person Specification:
- Previous experience in a customer care or administrative role is essential
- Experience within the new build industry would be an advantage
- You must be very organised with good attention to detail
- You will be a personable and adaptable individual
- Strong interpersonal and communication skills via email and telephone
- Able to work well within a team as well as independently
- Good time management
- Excellent computer skills including Excel; Sage experience would be an advantage however training will be given
- Be able to handle multiple tasks in a fast-paced environment
- Be able to meet deadlines
- Be able to delegate work effectively
- Be able to support other team members to ensure tasks are complete in a timely, efficient and accurate manner
Customer Care Supervisor in Basildon employer: Portico GB Ltd
Contact Detail:
Portico GB Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Supervisor in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Care Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Portico GB Ltd tick, and think about how your skills in customer care and administration can contribute to their success. This will help you stand out as a candidate who truly gets it.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with customers and team members, being able to convey your thoughts clearly and professionally is key. Try mock interviews with friends or family to get comfortable with articulating your experience.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Portico GB Ltd.
We think you need these skills to ace Customer Care Supervisor in Basildon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous customer care or administrative roles, and don’t forget to mention any experience in the new build industry if you have it!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for efficiency and detail-oriented work. Mention how you thrive in dynamic environments and give examples of how you've successfully managed workloads in the past.
Show Off Your Communication Skills: Since strong interpersonal skills are key for this role, make sure your written application reflects that. Keep your language professional yet friendly, and ensure there are no typos or errors – we want to see your attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Portico GB Ltd!
How to prepare for a job interview at Portico GB Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Care Supervisor inside out. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're the right fit for the team.
✨Showcase Your Organisational Skills
Since this role requires strong organisational skills, be prepared to discuss specific examples from your past where you've successfully managed workloads or improved efficiency. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to handle multiple tasks in a fast-paced environment.
✨Demonstrate Team Spirit
The job involves supervising a team, so it's crucial to show that you can work well with others. Share experiences where you've collaborated effectively or supported team members. Highlight your interpersonal skills and adaptability, as these are key traits for a successful Customer Care Supervisor.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might want to ask about the team dynamics, the challenges they face, or how success is measured in the customer care department. It’s a great way to demonstrate your enthusiasm and get a better understanding of what to expect.
