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- Tasks: Be the friendly voice of our clients, managing calls and ensuring top-notch customer care.
- Company: Join Portico, a diverse and fun-loving company that values hard work and growth.
- Benefits: Enjoy great perks like a generous holiday allowance, pension contributions, and discounts at popular retailers.
- Why this job: This role offers a chance to shine in customer service while being part of a supportive team culture.
- Qualifications: We're looking for someone passionate about service with strong communication skills and switchboard experience.
- Other info: Work 40 hours a week with shifts from 8am-6pm, Monday to Friday.
The predicted salary is between 20000 - 30000 £ per year.
Switchboard Operator – Liverpool
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are currently recruiting for a Switchboard Operator to join our team based in the Liverpool office of a financial services firm.
The switchboard operator is at the forefront of our client’s business, setting the precedent for the customer experience!
The successful candidate will be required to provide the highest level of customer care to incoming callers. They will personally identifying the needs of the caller and redirecting them to the appropriate client contact, ensuring that all calls are completed in line with the client\’s call approach.
The Switchboard Operator must convey a positive attitude and professional first impression whilst promoting and creating culture of service excellence. They will be friendly, articulate, and provide an accurate service whilst remaining security focused.
Hours: 40 hours per week, shifts between 8am-6pm from Mon-Fri
Salary: £25,025
Qualifications
We are looking for a friendly and passionate candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients, as well as possessing strong organisational, communication skills and demonstrating a keen level of pro-activity with a range of tasks.
The ideal candidate must have a proven track record in delivering outstanding customer service. They will also have experience of managing a switchboard.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Switchboard Operator - Liverpool employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Operator - Liverpool
✨Tip Number 1
Familiarize yourself with the company culture at Portico. They value hard work, dedication, and a fun work environment. Show your enthusiasm for these values during any interactions or interviews.
✨Tip Number 2
Highlight your customer service experience in conversations. Since the role requires providing exceptional customer care, be ready to share specific examples of how you've gone above and beyond for clients in the past.
✨Tip Number 3
Demonstrate your communication skills by practicing clear and articulate responses. As a switchboard operator, you'll need to convey information effectively, so consider role-playing common scenarios you might encounter.
✨Tip Number 4
Research the financial services industry to understand the context in which you'll be operating. This knowledge will help you engage more meaningfully with callers and show that you're proactive about your role.
We think you need these skills to ace Switchboard Operator - Liverpool
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Switchboard Operator position. Understand the key responsibilities and the skills required, such as customer service excellence and communication skills.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and switchboard management. Use specific examples that demonstrate your ability to provide exceptional service and handle calls effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for service and attention to detail. Mention how your previous experiences align with the company’s values and the importance of creating positive client experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Your Customer Service Skills
Since the role of a Switchboard Operator is all about providing excellent customer service, be prepared to share specific examples from your past experiences where you went above and beyond for a customer. Highlight your ability to identify needs and redirect calls effectively.
✨Demonstrate Your Communication Skills
Articulate your thoughts clearly during the interview. Practice speaking in a friendly and professional manner, as this reflects the positive attitude required for the role. Consider doing mock interviews to enhance your communication skills.
✨Emphasize Your Attention to Detail
The job requires strong organizational skills and attention to detail. Be ready to discuss how you manage multiple tasks while ensuring accuracy. You might want to provide examples of how you've successfully handled busy situations in the past.
✨Research the Company Culture
Portico values a fun and engaging work environment. Familiarize yourself with their culture and be prepared to discuss how you can contribute to it. Showing that you align with their values will make a positive impression.
