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- Tasks: Lead a team to enhance client services and manage multiple properties.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy competitive salary, great holiday allowance, and access to discounts and training.
- Why this job: Be part of a culture that fosters growth, innovation, and strong relationships.
- Qualifications: Must have extensive management experience in front of house or facilities management.
- Other info: Work hours are Monday to Friday, 8am-5pm.
The predicted salary is between 48000 - 72000 £ per year.
Senior Front of House Account Manager – London
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are currently recruiting for a brand new role as a Senior Front of House Account Manager to oversee our team for a client services portfolio at Portico!
The focus of this his newly created role is to further drive service excellence and the evolution of our client services. This will include all aspects of team management, as well as driving innovation and fostering our organic growth.
The Senior Account Manager will not only oversee the day-to-day operations of a portfolio of around 10 properties, they will also work with the senior management team and their clients to further drive innovation & outline best practice, making sure we are providing value to a portfolio of over 90 properties.
The successful candidate will demonstrate excellent people management skills, strategic thinking, emotional intelligence and the ability to create strong relationships with both team members and key stakeholders alike. They will conduct themselves with professionalism and ensure that service standards are consistently delivered at the highest level.
Hours: 8am-5pm, from Monday to Friday
Salary: Competitive
Qualifications
It is essential that the successful candidate has extensive experience in a management role, looking after multiple teams within a front of house/facilities management environment, as well as complex client/stakeholder relationships.
The candidate will need to be open minded, adaptable, flexible, and able to consistently deliver results, often under time constraints and other pressurised factors. Organisation, diplomacy, and the ability to communicate clearly will be critical.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Senior Front of House Account Manager - London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Front of House Account Manager - London
✨Tip Number 1
Make sure to highlight your experience in managing multiple teams within a front of house or facilities management environment. This is crucial for the Senior Front of House Account Manager role, so be ready to discuss specific examples during your interview.
✨Tip Number 2
Demonstrate your emotional intelligence and people management skills by preparing scenarios where you've successfully navigated complex client relationships. This will show that you can foster strong connections with both team members and stakeholders.
✨Tip Number 3
Research Portico's unique culture and values, and think about how your personal work philosophy aligns with theirs. Being able to articulate this connection can set you apart as a candidate who truly fits into their team.
✨Tip Number 4
Prepare to discuss your strategic thinking and innovation skills. Think of examples where you've driven service excellence or implemented new ideas in previous roles, as this will be key to succeeding in this position.
We think you need these skills to ace Senior Front of House Account Manager - London
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Portico's unique culture. Highlight how your values align with their emphasis on hard work, dedication, and fun in the workplace.
Tailor Your CV: Make sure your CV reflects your extensive experience in management roles, particularly in front of house or facilities management. Emphasize your ability to manage multiple teams and complex client relationships.
Craft a Compelling Cover Letter: In your cover letter, showcase your strategic thinking and emotional intelligence. Provide examples of how you've driven service excellence and innovation in previous roles, and how you can bring that to Portico.
Highlight Relevant Skills: Clearly outline your skills in organization, diplomacy, and communication. Use specific examples to demonstrate how these skills have helped you deliver results under pressure in past positions.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your People Management Skills
As a Senior Front of House Account Manager, you'll need to demonstrate your ability to manage and inspire teams. Prepare examples of how you've successfully led teams in the past, focusing on your approach to fostering a positive work environment and driving service excellence.
✨Highlight Your Strategic Thinking
The role requires strong strategic thinking abilities. Be ready to discuss how you've implemented innovative solutions in previous roles and how you plan to drive innovation at Portico. Think about specific challenges you've faced and how you overcame them.
✨Emphasize Relationship Building
Building strong relationships with clients and stakeholders is crucial. Prepare to share examples of how you've developed and maintained these relationships in your past roles, showcasing your emotional intelligence and communication skills.
✨Demonstrate Adaptability and Problem-Solving
Given the dynamic nature of the role, it's important to show that you're adaptable and can handle pressure. Think of instances where you've had to adjust quickly to changing circumstances or solve complex problems, and be ready to discuss these during your interview.
