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- Tasks: Welcome residents and visitors, anticipate needs, and manage various tasks with a friendly approach.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great holiday allowance, pension contributions, discounts, and personal helpline support.
- Why this job: Build strong relationships with residents in a high-end environment while enjoying a supportive culture.
- Qualifications: Must have concierge experience, a friendly attitude, and clear communication skills; SIA license preferred.
- Other info: Work 38.5 hours per week with a 4 on – 4 off shift pattern.
The predicted salary is between 29000 - 38000 ÂŁ per year.
Residential Night Concierge – London
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are currently recruiting for an amazing opportunity to join one of our newest contracts as a Residential Night Concierge, based with our team at a brand new high end residential building in London Bridge!
The role of the Night Concierge is to provide a friendly, courteous, and prompt welcome on arrival for all residents and visitors, anticipating any resident needs, and following up and ensuring that the residents expectations are met and, where possible, exceeded.
As the resident’s main point of contact, the successful candidate will manage a variety of tasks through to conclusion, handing over to the day team if they are not complete. The Night Concierge will get to know the residents, building strong professional relationships allowing them to anticipate their needs and stay a step ahead.
The Night Concierge will need to balance discretion with a visible presence, vigilance, and a friendly approach.
Hours: 38.5 hours per week. 4 on – 4 off shifts patterns, shifts are expected to be from 7pm-7am, but are subject to change
Salary: ÂŁ34,300 per annum
Qualifications
The ideal candidate must have a \”can do\” attitude and a big, friendly smile.
Applicants must be able to communicate clearly in person, over the phone and via email.
Adaptability and flexibility are essential as you will need to perform a plethora of duties within this high-end residential operation.
Your ability to engage with people on all levels to build rapport is a must have skill.
Concierge experience is essential, preferably within a high-end hotel or residential environment.
The ideal candidate will also hold an SIA licence, with CCTV operator training.
Experience operating in a “built to rent property” is desirable.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Residential Night Concierge - London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Residential Night Concierge - London
✨Tip Number 1
Familiarize yourself with the specific needs and expectations of residents in high-end residential buildings. Understanding the nuances of luxury service will help you stand out as a candidate who can truly meet and exceed those expectations.
✨Tip Number 2
Highlight your ability to build rapport and engage with people at all levels. During any interactions, whether in person or over the phone, showcase your friendly demeanor and communication skills to demonstrate that you can create strong professional relationships.
✨Tip Number 3
If you have experience in concierge roles, especially in high-end environments, be ready to discuss specific examples of how you managed resident needs and exceeded their expectations. This will show that you have the practical experience needed for the role.
✨Tip Number 4
Make sure to mention any relevant certifications, such as your SIA licence and CCTV operator training. These qualifications are essential for the role and will demonstrate your commitment to safety and professionalism in a residential setting.
We think you need these skills to ace Residential Night Concierge - London
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Residential Night Concierge position. Understand the key responsibilities and qualifications required, such as communication skills and concierge experience.
Tailor Your CV: Customize your CV to highlight relevant experience in concierge roles or customer service, especially in high-end environments. Emphasize your ability to build rapport and manage various tasks effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company culture at Portico. Mention specific experiences that demonstrate your adaptability, flexibility, and 'can do' attitude.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism.
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Your Friendly Side
As a Night Concierge, your ability to create a warm and welcoming atmosphere is crucial. Make sure to smile and engage with the interviewer in a friendly manner, demonstrating your 'can do' attitude right from the start.
✨Demonstrate Adaptability
Highlight your flexibility and adaptability during the interview. Share examples of how you've successfully managed various tasks in previous roles, especially in high-end environments, to show that you can handle the diverse responsibilities of this position.
✨Build Rapport
Since building strong professional relationships with residents is key, be prepared to discuss how you engage with people at all levels. Use specific examples to illustrate your communication skills and ability to anticipate needs.
✨Know the Company Culture
Familiarize yourself with Portico's unique culture that values hard work, dedication, and fun. During the interview, express how your personal values align with theirs and how you can contribute to maintaining a positive environment.
