At a Glance
- Tasks: Welcome visitors and clients, manage reception, and support events with a smile.
- Company: Join Portico, a diverse and fun-loving wealth management company in Guildford.
- Benefits: Enjoy great holidays, pension contributions, and exclusive discounts.
- Other info: Opportunities for training and career growth in a supportive environment.
- Why this job: Be the face of the company and create memorable experiences for everyone.
- Qualifications: Customer service experience and a passion for hospitality are essential.
The predicted salary is between 27976 - 27976 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people.
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are seeking a warm, professional, and enthusiastic Receptionist (Guest Services Host) to join our team based with a wealth management company in Guildford.
Acting as the face of the business, you will play a vital role in creating outstanding first impressions for all visitors, clients, and internal stakeholders.
This is a varied and rewarding position that combines Reception, Facilities, Post Room, Hospitality, and Events responsibilities.
As a key "go-to" person within the building, you will ensure the smooth day-to-day running of front-of-house services while consistently delivering a first-class client experience.
The successful candidate will be passionate about service excellence, highly organised, and proactive in their approach.
You will take pride in going above and beyond to create memorable experiences and ensure every interaction reflects the highest standards of professionalism and care.
Key Responsibilities
- Deliver a warm, professional, and engaging welcome to all visitors and clients.
- Manage reception and front-of-house operations efficiently and professionally.
- Provide exceptional customer service to clients, visitors, and internal stakeholders.
- Coordinate meeting room bookings and ensure rooms are prepared to a high standard.
- Support hospitality services, including refreshments and client catering requirements.
- Assist with the organisation and delivery of onsite meetings and events.
- Process incoming and outgoing post, courier deliveries, and related administration.
- Support facilities-related requests and liaise with service providers where required.
- Maintain a clean, organised, and welcoming reception and client areas.
- Build positive relationships with clients and colleagues across the business.
- Identify opportunities to enhance the client and visitor experience.
Qualifications
To be successful in this role, you will
- Have previous experience in a Guest Services, Reception, Front of House, Hospitality, Workplace Experience, or similar customer-facing role.
- Demonstrate a proven track record of delivering outstanding customer service.
- Possess excellent verbal and written communication skills.
- Be highly organised with strong attention to detail.
- Have the ability to manage multiple tasks and priorities effectively.
- Be proactive, solutions-focused, and able to use your initiative.
- Present yourself professionally and confidently at all times.
- Enjoy working as part of a team while also being capable of working independently.
- Be passionate about creating exceptional experiences for clients and visitors.
- Have a genuine passion for customer service and hospitality.
- Have strong interpersonal and relationship-building skills.
- Have a positive, can-do attitude and willingness to support across a variety of tasks.
- Be able to remain calm, professional, and welcoming in a busy environment.
- Be committed to delivering service excellence and exceeding expectations.
- Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Receptionist employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Duty Concierge Manager, you will benefit from excellent training and development opportunities, a generous holiday allowance, and access to a range of employee benefits, all while leading a passionate team in a prestigious luxury residential environment. Join us to make a meaningful impact and enjoy a fulfilling career in a supportive atmosphere that values diversity and personal growth.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico Corporate Reception Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico Corporate Reception Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico Corporate Reception Management:Your cover letter is your chance to shine! Tell us why you want to work at Portico Corporate Reception Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico Corporate Reception Management!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
