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- Tasks: Lead a dynamic reception team, managing visitor journeys and providing top-notch customer service.
- Company: Join Portico, a leading consulting firm in Canary Wharf, known for its commitment to excellence.
- Benefits: Enjoy great perks like flexible hours, generous holiday allowance, and a fantastic discount platform.
- Why this job: Be the face of the company, build relationships, and thrive in a vibrant, evolving environment.
- Qualifications: Must have strong communication skills, attention to detail, and prior supervisory experience.
- Other info: Training opportunities available to help you grow and excel in your career.
The predicted salary is between 30000 - 42000 £ per year.
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Portico are on the lookout for a Reception Team Leader to join our team based with a consulting firm in Canary Wharf.
The role of the Reception Team Leader is to effectively oversee and provide direction to our excellent small team of receptionists, as they manage the visitor and staff arrival journey, meet & greet, meeting room management and set up, first line AV assistance, as well as pantry and hospitality services.
The role is hands on, with the Reception Team Leader being involved in all aspects of the reception operation. Therefore, it is essential to have an open minded, adaptable and flexible approach, in an ever changing and evolving business.
You will be the first point of contact for all team members. Not only will this require excellent coaching skills. You will also emanate Portico’s strong motivation to create and cultivate a culture of excellence, resulting in the delivery of world class customer service!
The Reception Team Leader will be highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent the firm as a proud ambassador.
Hours: 42.5 hours per week, with 2 alternate shifts from 7.30am-5.30pm or 8am-6pm, Mon-Fri.
Salary: £38,000 per annum.
Qualifications
The successful candidate will have excellent communication skills via all mediums, great attention to detail, and will be organised with the ability to multitask.
Both supervisory and corporate reception experience is essential.
Knowledge of audio visual (AV) set ups is highly desirable.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
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Reception Team Leader employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Team Leader
✨Tip Number 1
Familiarise yourself with the company culture at Portico. Understanding their values and how they prioritise customer service will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be ready to share specific examples of how you've successfully managed a team, especially in a busy reception or customer service environment.
✨Tip Number 3
Brush up on your AV knowledge. Since having audio-visual setup skills is desirable, consider reviewing common AV equipment and troubleshooting techniques to demonstrate your readiness for the role.
✨Tip Number 4
Network with current or former employees of Portico if possible. Engaging with them can provide insights into the role and the team dynamics, which can be invaluable during your application process.
We think you need these skills to ace Reception Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Reception Team Leader position. Understand the key responsibilities and qualifications required, such as excellent communication skills and supervisory experience.
Tailor Your CV: Customise your CV to highlight relevant experience in reception management and customer service. Emphasise your ability to multitask and any previous supervisory roles you've held, as well as your knowledge of AV setups if applicable.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering world-class customer service. Mention specific examples from your past experiences that demonstrate your coaching skills and ability to build relationships with clients and team members.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Reception Team Leader role.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your Leadership Skills
As a Reception Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching skills and how you foster a culture of excellence.
✨Emphasise Your Communication Abilities
Excellent communication is key for this role. Be ready to discuss how you effectively communicate with different stakeholders, from clients to team members. Consider sharing specific instances where your communication skills made a positive impact.
✨Demonstrate Adaptability
The job requires an adaptable and flexible approach. Think of examples where you've successfully navigated changes or challenges in a fast-paced environment. Highlight your problem-solving skills and how you can remain calm under pressure.
✨Familiarise Yourself with AV Setups
Knowledge of audio-visual setups is highly desirable for this position. If you have experience with AV technology, be sure to mention it. If not, do some research beforehand so you can speak confidently about basic AV concepts during the interview.
