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- Tasks: Lead and inspire the front of house team to deliver top-notch customer service.
- Company: Join Portico, a diverse company that values hard work and fun in the workplace.
- Benefits: Enjoy great perks like generous holiday allowance, pension contributions, and discounts at popular retailers.
- Why this job: Be a key player in a dynamic environment where innovation and excellence are celebrated.
- Qualifications: Experience in a managerial role, preferably in a corporate reception setting, is essential.
- Other info: Work hours are 40 per week, with shifts from 7am-7:30pm, Monday to Friday.
The predicted salary is between 32000 - 48000 £ per year.
Reception Manager – London
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are currently recruiting for a Reception Manager to oversee our front of house team in the London offices of a client in the financial services industry!
The Reception Manager role has 3 key elements. The first is to effectively provide management and direction to the team. The Reception Manager will be the first point of contact for all team members and will have to use excellent coaching skills to create a culture of excellence, steering the delivery of world class customer service!
Another key part of the role is managing the operation, as well as setting standards through operational involvement and monitoring team performance. Innovation is also welcomed, as the Reception Manager will be expected to come up with new ways to improve our services.
Finally, the Reception Manager will be highly visible, as they work closely with the firm’s staff and their clients, as well as other service partners in the business. This means that the successful candidate will be able to build relationships with people at all levels and represent our client as a proud ambassador.
Hours: 40 hours per week, shifts between 7am-7:30pm from Mon-Fri
Salary: £40,000
Qualifications
The role is hands on, with the Reception Manager being involved in all aspects of the services that our team provides. Therefore, it is essential to have an open minded, adaptable, and flexible approach, in an ever changing and evolving business.
The successful candidate will ideally have experience of working at a managerial level, preferably within a Corporate Reception environment.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Reception Manager - London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager - London
✨Tip Number 1
Familiarize yourself with the financial services industry. Understanding the specific needs and expectations of clients in this sector will help you tailor your approach and demonstrate your capability to manage a corporate reception effectively.
✨Tip Number 2
Highlight your coaching and leadership skills during the interview. Be prepared to share examples of how you've successfully managed teams in the past, focusing on how you fostered a culture of excellence and customer service.
✨Tip Number 3
Showcase your adaptability and problem-solving skills. The role requires a hands-on approach, so be ready to discuss situations where you've had to think on your feet and implement innovative solutions in a fast-paced environment.
✨Tip Number 4
Prepare to discuss your relationship-building skills. As a Reception Manager, you'll need to connect with various stakeholders, so think of ways you've successfully built rapport with clients and colleagues in previous roles.
We think you need these skills to ace Reception Manager - London
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Portico's unique culture. Highlight how your values align with their emphasis on hard work, dedication, and a fun working environment in your application.
Showcase Your Management Experience: In your CV and cover letter, emphasize your managerial experience, particularly in a corporate reception environment. Provide specific examples of how you've successfully led teams and improved customer service.
Demonstrate Adaptability: Since the role requires an open-minded and flexible approach, include examples in your application that showcase your ability to adapt to changing situations and innovate in your previous roles.
Build Relationships: Mention your skills in building relationships at all levels. Use examples from your past experiences where you successfully collaborated with different stakeholders, as this is crucial for the Reception Manager role.
How to prepare for a job interview at Portico Corporate Reception Management
✨Showcase Your Leadership Skills
As a Reception Manager, you'll need to demonstrate your ability to lead and coach a team. Prepare examples from your past experiences where you successfully managed a team, highlighting how you fostered a culture of excellence and customer service.
✨Emphasize Adaptability
The role requires an open-minded and flexible approach. Be ready to discuss situations where you've had to adapt to changes in a fast-paced environment, showcasing your problem-solving skills and innovative thinking.
✨Build Rapport
Since you'll be the first point of contact for many, it's crucial to show your interpersonal skills. Practice building rapport with the interviewers, as this will reflect your ability to connect with clients and staff at all levels.
✨Prepare for Operational Questions
Expect questions about managing operations and setting standards. Think about how you've monitored team performance in the past and be prepared to share specific strategies you've implemented to improve service delivery.
