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For Companies At a Glance
- Tasks: Be the friendly face of our company, assisting guests and ensuring top-notch service.
- Company: Join Portico, a diverse and fun-loving team that values hard work and growth.
- Benefits: Enjoy great perks like holiday allowance, pension contributions, and discounts at popular retailers.
- Why this job: This role offers a chance to make a real impact while working in a supportive environment.
- Qualifications: We're looking for a friendly, proactive individual with a passion for outstanding customer service.
- Other info: Flexible hours and excellent training opportunities await you!
Part Time Guest Services Host – Belfast
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are currently recruiting for a part time Guest Services Host to join our team based in the Belfast offices of a client in the financial services industry!
Working alongside another Guest Services Host, the successful candidate will be the first point of contact for all queries. They will also work closely with the firm’s staff, as well as other service partners to provide the best possible level of customer service to all.
Conveying an attitude where no request is too big and no detail is too small, the successful Guest Services Host will provide a friendly, larger than life welcome, whilst remaining security conscious. They will also know the difference between being discreet and going the extra mile to anticipate the needs of their guests.
Hours: 20 Hours per week, varied shifts from 10am-2pm, 10:30am-2:30pm & 11am-3pm, Mon-Fri.
Salary: £12,600
Qualifications
We are looking for a friendly candidate with a passion for service and attention to detail. They must be willing to go above and beyond to create exception experiences for our clients, as well as possessing strong organisational, communication skills and demonstrating a keen level of pro-activity with a range of tasks.
The ideal candidate must have a proven track record in delivering outstanding customer service.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Part Time Guest Services Host - Belfast employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Part Time Guest Services Host - Belfast
✨Tip Number 1
Familiarize yourself with the financial services industry. Understanding the basics of this sector will help you engage more effectively with clients and staff, showcasing your proactive approach.
✨Tip Number 2
Practice your customer service skills in various scenarios. Role-playing different situations can prepare you to handle requests with a friendly demeanor and attention to detail, which is crucial for this role.
✨Tip Number 3
Highlight your ability to work as part of a team. Since you'll be collaborating closely with another Guest Services Host and other staff, demonstrating your teamwork skills can set you apart from other candidates.
✨Tip Number 4
Showcase your organizational skills by preparing a plan for how you would manage multiple tasks during your shifts. This will demonstrate your readiness to go above and beyond in creating exceptional experiences for guests.
We think you need these skills to ace Part Time Guest Services Host - Belfast
Some tips for your application 🫡
Understand the Company Culture: Take some time to research Portico and understand their unique culture. Highlight how your values align with their emphasis on hard work, dedication, and a fun work environment in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer service and any relevant skills that demonstrate your attention to detail and proactive approach. Use specific examples that showcase your ability to go above and beyond for clients.
Craft a Compelling Cover Letter: Write a cover letter that conveys your passion for service and your understanding of the role. Mention your strong communication skills and provide examples of how you've successfully handled customer queries in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as these can detract from your professionalism and attention to detail.
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Your Passion for Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond for clients in previous roles, as this aligns with the company's values.
✨Demonstrate Attention to Detail
Prepare to discuss situations where your attention to detail made a difference. Whether it's remembering a guest's preferences or ensuring all requests are met, showcasing this skill will resonate well with the interviewers.
✨Emphasize Teamwork and Communication
Since you'll be working closely with other hosts and staff, highlight your ability to collaborate effectively. Share experiences that demonstrate your strong communication skills and how you contribute to a positive team environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle various guest scenarios. Think about how you can convey a friendly demeanor while being security conscious, and prepare to discuss how you'd anticipate guests' needs.
