Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: As a Night Receptionist, you'll greet guests, handle check-ins, and ensure a smooth stay.
- Company: Join Portico, a company that values hard work, diversity, and a fun work environment.
- Benefits: Enjoy great perks like holiday allowance, pension contributions, and discounts at top retailers.
- Why this job: This role offers a chance to provide exceptional service in a boutique hotel setting.
- Qualifications: Customer-focused individuals with strong communication skills and high-end service experience are ideal.
- Other info: Flexible 12-hour shifts with opportunities for training and personal development.
The predicted salary is between 21500 - 30000 £ per year.
Night Receptionist – London
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Do you thrive on providing the highest levels of service to your clients and customers?
Then why not join Portico as a Night Receptionist based at a boutique corporate hotel, dedicated to the staff of one of Britain’s most revered retailers!
Our team of Receptionists are based at the hotel’s front desk, greeting customers upon arrival, and providing a smooth check in. They will also take care of guest needs during their stay, solving any issues, answering any questions, and ensuring that each gest is provided with a bespoke and personal service for the duration of their stay.
The Night Receptionist also takes care of night audits, handovers to the day team and taking ownership of any emergency situations during the night.
Shifts: 40 hours per week, based on rotational 12 hour shift patterns from Mon-Sun.
Salary: £28,599 per annum
Qualifications
For the successful candidate to fulfil these duties to the standard expected, they will need to be customer focused, with the ability to communicate effectively both verbally and written. They will be able to build rapport with different people, showing their passion for exceptional customer service. The successful candidate will also be organised and forward thinking, with the adaptability to work will in a team as well as alone.
The ideal candidate will have experience working within a high-end customer service role.
Additional Information
What\’s in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Night Receptionist - London employer: Portico Corporate Reception Management
Contact Detail:
Portico Corporate Reception Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist - London
✨Tip Number 1
Familiarize yourself with the hotel industry, especially the boutique segment. Understanding the unique aspects of a boutique hotel will help you stand out during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service experience, particularly in high-end environments. Be ready to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Tip Number 3
Demonstrate your ability to handle emergency situations calmly and effectively. Prepare scenarios where you successfully managed a crisis or resolved a guest issue, as this is crucial for a Night Receptionist.
✨Tip Number 4
Show your enthusiasm for working night shifts and your adaptability to different working patterns. Employers appreciate candidates who are flexible and can thrive in various situations.
We think you need these skills to ace Night Receptionist - London
Some tips for your application 🫡
Understand the Company Culture: Take some time to research Portico's unique culture. Highlight in your application how your values align with their emphasis on hard work, dedication, and fun in the workplace.
Tailor Your CV: Make sure your CV reflects your experience in high-end customer service roles. Emphasize any relevant skills such as effective communication, problem-solving, and adaptability, which are crucial for a Night Receptionist.
Craft a Compelling Cover Letter: In your cover letter, express your passion for providing exceptional customer service. Share specific examples of how you've gone above and beyond for clients in previous roles to demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as clear and effective communication is key for this role.
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Your Customer Service Passion
Make sure to highlight your passion for exceptional customer service during the interview. Share specific examples from your past experiences where you went above and beyond to meet a customer's needs.
✨Demonstrate Effective Communication Skills
Since the role requires strong verbal and written communication, practice articulating your thoughts clearly. Be prepared to discuss how you handle difficult situations or communicate with diverse groups of people.
✨Emphasize Your Organizational Skills
As a Night Receptionist, you'll need to manage various tasks efficiently. Discuss your organizational strategies and how you prioritize tasks, especially in a fast-paced environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to guest issues or emergencies, and think about how you would handle them effectively while maintaining a calm demeanor.
