At a Glance
- Tasks: Welcome residents and visitors, manage tasks, and build strong relationships.
- Company: Join Portico, a leading provider in high-end residential services.
- Benefits: Enjoy great holiday allowance, pension contributions, and exclusive discounts.
- Other info: Work 38.5 hours per week on a flexible 4 on - 4 off shift pattern.
- Why this job: Be part of a vibrant team in a luxury setting with excellent training opportunities.
- Qualifications: Must have concierge experience, SIA licence, and a friendly attitude.
The predicted salary is between 29000 - 38000 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
Portico are currently recruiting for an amazing opportunity to join our team as a Residential Night Concierge, based with our team at a brand new high end residential building in London Bridge!
The role of the Night Concierge is to provide a friendly, courteous, and prompt welcome on arrival for all residents and visitors, anticipating any resident needs, and following up and ensuring that the residents expectations are met and, where possible, exceeded.
As the resident’s main point of contact, the successful candidate will manage a variety of tasks through to conclusion, handing over to the day team if they are not complete. The Night Concierge will get to know the residents, building strong professional relationships allowing them to anticipate their needs and stay a step ahead.
The Night Concierge will need to balance discretion with a visible presence, vigilance, and a friendly approach.
Hours: 38.5 hours per week. 4 on – 4 off shifts patterns, shifts are expected to be from 7pm-7am, but are subject to change
Salary: £35,334 per annum
Qualifications
- The ideal candidate must have a "can do" attitude and a big, friendly smile.
- Applicants must be able to communicate clearly in person, over the phone and via email.
- Adaptability and flexibility are essential as you will need to perform a plethora of duties within this high-end residential operation.
- Your ability to engage with people on all levels to build rapport is a must have skill.
- Concierge experience is essential, preferably within a high-end hotel or residential environment.
- The ideal candidate will also hold an SIA licence, with CCTV operator training.
- Experience operating in a “built to rent property” is desirable.
Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Night Concierge in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Duty Concierge Manager, you will benefit from excellent training and development opportunities, a generous holiday allowance, and access to a range of employee benefits, all while leading a passionate team in a prestigious luxury residential environment. Join us to make a meaningful impact and enjoy a fulfilling career in a supportive atmosphere that values diversity and personal growth.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Concierge in London
✨Tip Number 1
Familiarise yourself with the specific needs of high-end residential buildings. Research what residents typically expect from a concierge service, and think about how you can exceed those expectations.
✨Tip Number 2
Network with current or former concierges in similar roles. They can provide valuable insights into the day-to-day responsibilities and challenges, helping you prepare for the interview.
✨Tip Number 3
Demonstrate your adaptability by preparing examples of how you've successfully handled unexpected situations in previous roles. This will show that you're ready for the dynamic environment of a night concierge.
✨Tip Number 4
Highlight your communication skills during any interactions with the hiring team. Being able to convey information clearly and courteously is crucial for a Night Concierge role.
We think you need these skills to ace Night Concierge in London
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and qualifications required for the Night Concierge position. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Personalised Cover Letter:Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to provide excellent customer service and build rapport with residents.
Highlight Relevant Experience:In your CV, emphasise any previous concierge or customer service roles, especially in high-end environments. Include examples of how you have successfully managed tasks and built relationships with clients or residents.
Proofread Your Application:Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your contact information is correct. A polished application reflects your attention to detail.
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Your Friendly Side
As a Night Concierge, your role revolves around providing a warm welcome. Make sure to showcase your friendly and approachable nature during the interview. Smile, maintain eye contact, and engage with the interviewer as if they were a resident.
✨Demonstrate Your Communication Skills
Clear communication is key in this role. Be prepared to discuss how you would handle various scenarios, such as addressing resident concerns or coordinating with the day team. Use examples from your past experiences to illustrate your ability to communicate effectively.
✨Highlight Your Adaptability
The job requires flexibility and the ability to juggle multiple tasks. Share specific instances where you've successfully adapted to changing situations or handled unexpected challenges. This will show that you're ready for the dynamic environment of a high-end residential building.
✨Know the Importance of Discretion
As a Night Concierge, balancing visibility with discretion is crucial. Be prepared to discuss how you would maintain confidentiality while still being approachable. This understanding will demonstrate your professionalism and suitability for the role.
