At a Glance
- Tasks: Be the friendly face of our Newcastle office, welcoming guests and managing meeting rooms.
- Company: Join Portico, a diverse team that values hard work and fun in the workplace.
- Benefits: Enjoy great holidays, pension contributions, and exclusive discounts on high street brands.
- Other info: Access excellent training opportunities and a supportive environment for career growth.
- Why this job: Make a real impact by exceeding guest expectations and enhancing our world-class service.
- Qualifications: Bring your positive attitude, strong communication skills, and customer service experience.
The predicted salary is between 29000 - 29000 £ per year.
Portico is defined by our unique culture – one that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Portico have an outstanding opportunity available for a Receptionist (Regional Guest Services Ambassador) to join our team based at the Newcastle offices of a global consultancy firm. We take great pride in being the service partner selected to deliver an intuitive service, with careful planning and faultless standards. Our reception team have a special can-do, flexible approach and relish the opportunity to keep raising the bar, exceeding expectations at every opportunity.
The new Receptionist will play a key role in several areas, based around the meet and greet provided to the firm’s staff and visitors, office support, and the management and facilitation of meeting rooms, including elements of hospitality. They will anticipate client needs, following up each time to ensure expectations are exceeded with every interaction.
As this is a new role, there will undoubtedly be room for the new receptionist to identify innovative and efficient ways to add value to our services, upholding and improving on the already world-class offering provided by the team. This is an amazing opportunity to be a part of something special!
Hours: 40 hours per week, with shifts between 8am-6pm, from Monday to Friday.
Salary: £29,000 per annum
Qualifications: The successful candidate will be a friendly and positive team player, with strong organisation and communication skills. A high level of personal presentation and a proactive approach will be valuable for our new Receptionist, as well as the natural desire to take ownership of tasks and solve problems. A customer-focused approach is imperative for this role, so the successful candidate will have some experience in delivering a top-end level of customer service, within an environment that has extremely high expectations.
Additional Information:
- Excellent holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour personal helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Receptionist in Newcastle upon Tyne employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are recognised and rewarded. Based in Newcastle, our team thrives on collaboration and innovation, offering extensive training and development opportunities to help you grow in your career. With a focus on employee well-being, we provide generous benefits including a competitive salary, excellent holiday allowance, and access to a range of discounts, making Portico a truly rewarding place to work.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Newcastle upon Tyne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico Corporate Reception Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico Corporate Reception Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist in Newcastle upon Tyne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico Corporate Reception Management:Your cover letter is your chance to shine! Tell us why you want to work at Portico Corporate Reception Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico Corporate Reception Management!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
