At a Glance
- Tasks: Create memorable experiences for colleagues and visitors in a dynamic workplace.
- Company: Join Portico, a diverse company that values hard work and fun.
- Benefits: Enjoy competitive salary, holiday allowance, and fantastic discounts.
- Other info: Flexible hours with great training and career development opportunities.
- Why this job: Be the friendly face of a world-famous bank and make a real impact.
- Qualifications: Positive attitude and strong customer service skills are key; no prior experience needed.
The predicted salary is between 28000 - 30000 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people.
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are looking for a passionate, customer-focused Workplace Experience Host to join our team based at the Milton Keynes offices of a world famous bank.
This varied and rewarding role supports Executive Reception, Guest Services Reception, and Workplace Services, helping to create an exceptional experience for colleagues, clients, visitors, and contractors throughout the building.
As our onsite cover role, flexibility and adaptability are essential.
You will provide support across multiple workplace functions, responding to changing business needs while ensuring a consistently high standard of service across all areas of the operation.
This position offers an exciting opportunity for someone who enjoys working with people, thrives in a dynamic environment, and takes pride in delivering outstanding customer service.
Key Responsibilities
- Provide professional reception services across Executive Reception and Guest Services Reception.
- Deliver a warm, welcoming, and memorable experience for colleagues, clients, visitors, contractors, and guests.
- Manage visitor arrivals, sign-ins, and access procedures.
- Support senior stakeholders, including Board-level executives, with a professional and discreet approach.
- Prepare, set up, reset, and maintain meeting rooms and collaborative workspaces.
- Provide workplace support services across the building as required.
- Respond positively and effectively to changing priorities and operational requirements.
- Ensure all workplace areas remain well-presented, functional, and ready for use.
- Work collaboratively with colleagues to deliver a seamless workplace experience.
- Maintain excellent levels of communication, professionalism, and customer service at all times.
Qualifications
We are looking for someone with a positive attitude, excellent interpersonal skills, and a genuine passion for helping others.
Previous corporate reception or workplace experience is not essential.
We welcome applications from individuals with strong customer service backgrounds who are eager to learn and develop within a professional environment.
You will be
- Friendly, approachable, and confident engaging with people at all levels.
- Passionate about delivering exceptional customer service.
- Adaptable and comfortable working across different workplace functions.
- Able to remain calm and professional in a busy environment.
- Proactive, organised, and solutions-focused.
- Comfortable working independently and as part of a high-performing team.
- Flexible and willing to support changing business requirements.
Physical Requirements
• This is an active, hands-on role and will involve
- Regular walking throughout the building.
- Extended periods of standing.
- Physical meeting room and workspace set-ups and resets.
- Moving between different workplace locations within Unity Place as required.
- Additional Information
What's in it for you?
- Competitive holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Workplace Experience Host in Milton Keynes employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Duty Concierge Manager, you will benefit from excellent training and development opportunities, a generous holiday allowance, and access to a range of employee benefits, all while leading a passionate team in a prestigious luxury residential environment. Join us to make a meaningful impact and enjoy a fulfilling career in a supportive atmosphere that values diversity and personal growth.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Host in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico Corporate Reception Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico Corporate Reception Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Experience Host in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico Corporate Reception Management:Your cover letter is your chance to shine! Tell us why you want to work at Portico Corporate Reception Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico Corporate Reception Management!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
