At a Glance
- Tasks: Welcome visitors, manage bookings, and ensure smooth meeting operations.
- Company: Join Portico, a diverse and fun-loving team that values hard work and growth.
- Benefits: Enjoy great holidays, pension contributions, and exclusive discounts.
- Other info: Flexible hours with excellent training and development opportunities.
- Why this job: Be the face of our company and create memorable experiences for clients and colleagues.
- Qualifications: Passion for customer service, strong communication skills, and attention to detail.
The predicted salary is between 14173 - 14173 £ per year.
Company Description
Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people.
We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
Job Description
We are looking for a professional, friendly, and customer-focused Reservations and Meeting Room Coordinator (Central Reservationist) to join our team, who play a key role in delivering an outstanding visitor and client experience within a banking clients Milton Keynes Office.
The focus of the Central Reservationist is to ensure the smooth day-to-day operation of our front-of-house and meeting facilities.
This is an exciting opportunity for an organised and proactive individual who enjoys working in a fast-paced environment, building strong relationships, and providing exceptional service to a wide range of stakeholders.
Key Responsibilities
- Deliver a warm, professional, and engaging welcome to all visitors, clients, and colleagues, creating a positive first impression from the moment they arrive.
- Act as the primary point of contact for enquiries via telephone, email, and face-to-face interactions, providing a responsive and customer-focused service.
- Manage requests and enquiries efficiently, ensuring timely resolution and maintaining high standards of customer care.
- Identify and escalate service-related issues where appropriate, taking ownership to ensure effective and professional resolution.
- Build and maintain strong working relationships with clients, colleagues, and key stakeholders across the business.
- Anticipate customer needs and proactively seek opportunities to enhance the visitor and client experience.
- Manage visitor and client requests with accuracy, professionalism, and exceptional attention to detail.
- Support the onboarding and development of new team members, contributing to a positive and collaborative team culture.
- Coordinate meeting room bookings and schedules, ensuring all arrangements are managed effectively.
- Liaise with facilities, catering, security, and business support teams to ensure the successful delivery of meetings and events.
- Organise conference and meeting requirements, including room setup, catering, technology, and support services, ensuring a seamless experience for attendees.
- Hours: 20 hours per week, shifts from 8am-5pm (Mon), 8am-12pm (Wed) and 8am-5pm (Fri)
Qualifications
We're looking for someone who is passionate about customer service and takes pride in delivering a first-class experience.
You will be someone who thrives in a customer-facing environment, enjoys interacting with people, and takes ownership of delivering an exceptional experience for every visitor, client, and colleague.
Your professionalism, attention to detail, and ability to anticipate needs will help create a welcoming and efficient workplace that reflects the highest standards of service.
You will have
- Excellent communication and interpersonal skills, with the ability to build positive relationships at all levels.
- A professional, friendly, and approachable manner.
- Strong organisational skills with the ability to manage multiple tasks and priorities effectively.
- The ability to remain calm, professional, and solutions-focused in a busy environment.
- A proactive approach to problem-solving and a commitment to delivering exceptional service.
- High levels of accuracy and attention to detail.
- Confidence using Microsoft Office applications and workplace technology.
- A positive, enthusiastic attitude and a genuine desire to exceed customer expectations.
- Additional Information
What's in it for you?
- Excellent holiday allowance
- Pension contributions,
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme.
- 24-hour personal helpline for employees, providing counselling & information services.
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Our Training Academy provides excellent training and development opportunities for our people.
Reservations & Meeting Room Coordinator in Milton Keynes employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. As a Duty Concierge Manager, you will benefit from excellent training and development opportunities, a generous holiday allowance, and access to a range of employee benefits, all while leading a passionate team in a prestigious luxury residential environment. Join us to make a meaningful impact and enjoy a fulfilling career in a supportive atmosphere that values diversity and personal growth.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reservations & Meeting Room Coordinator in Milton Keynes
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Portico Corporate Reception Management and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Portico Corporate Reception Management and let us see your personality shine through!
We think you need these skills to ace Reservations & Meeting Room Coordinator in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Portico Corporate Reception Management.
Get Familiar with Our Brand:Before applying, take some time to learn about Portico Corporate Reception Management and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Portico Corporate Reception Management.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Portico Corporate Reception Management will surely appreciate.
