At a Glance
- Tasks: Lead a dynamic team to deliver exceptional visitor experiences in a prestigious banking environment.
- Company: Join Portico, a company that values hard work, diversity, and fun in the workplace.
- Benefits: Enjoy competitive salary, generous holiday allowance, and access to exclusive discounts.
- Other info: Flexible shifts and excellent training opportunities await you!
- Why this job: Shape the future of service excellence while developing your leadership skills.
- Qualifications: Proven leadership experience in service delivery and a passion for exceptional customer service.
The predicted salary is between 38136 - 38136 £ per year.
Portico is defined by our unique culture – one that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging! Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.
We are recruiting for an exceptional Workplace Support Team Lead (Colleague Support Team Leader) to oversee our Colleague Support Host team within the Central London offices of an exclusive bank. This is a high profile, people focused role where you will champion service excellence and ensure every colleague, guest and VIP leaves with a positive and lasting impression. Our Colleague Support Hosts are the face of the organisation, delivering a market leading visitor experience. As Team Lead, you will set the standard, inspire your team and ensure flawless service delivery across all touchpoints.
What You’ll Do
- Lead, motivate and develop a high performing team
- Ensure service excellence and a consistently exceptional visitor journey
- Build strong, trusted relationships with clients, visitors and internal stakeholders
- Oversee daily operations and manage multiple requests with confidence and composure
- Maintain the highest standards of professionalism, presentation and attention to detail
If you’re ready to elevate the visitor experience and lead a standout team, we’d love to hear from you. Apply today and help shape the future of service excellence in one of the world’s most respected financial institutions.
Hours: 40 hours per week, with flexible shifts between 7am – 6pm
Salary: £38,136 per annum
Qualifications
You will be a natural leader with a passion for people and a commitment to exceptional service. You will thrive in fast paced environments, stay calm under pressure and bring a polished, professional presence to every interaction.
Qualifications & Experience
- Proven experience in a leading service delivery or front of house role
- Ability to deliver business level customer service in a high profile corporate environment
- Strong understanding of service excellence and guest experience standards
- Familiarity with room reservations, meeting coordination and event planning
- Experience with HR processes, including team development and performance management
Additional Information
What's in it for you?
- Competitive holiday allowance
- Pension contributions
- Life insurance
- Enhanced annual leave
- Recommend a Friend Bonus Scheme
- Thank you voucher scheme
- 24-hour confidential helpline for employees, providing counselling & information services
- Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more
- Our Training Academy provides excellent training and development opportunities for our people
Workplace Support Team Leader in London employer: Portico Corporate Reception Management
Portico is an exceptional employer that fosters a vibrant and inclusive work culture, where hard work and dedication are rewarded. Based in the heart of Edinburgh, employees enjoy a range of benefits including generous holiday allowances, pension contributions, and access to extensive training and development opportunities. With a focus on personal growth and a commitment to creating a fun and engaging workplace, Portico empowers its team members to thrive in their careers while delivering outstanding service in one of the world's largest international banks.
Contact Details:
Portico Corporate Reception Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Support Team Leader in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Portico Corporate Reception Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Portico Corporate Reception Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Workplace Support Team Leader in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Portico Corporate Reception Management:Your cover letter is your chance to shine! Tell us why you want to work at Portico Corporate Reception Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Portico Corporate Reception Management!
How to prepare for a job interview at Portico Corporate Reception Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
