Workplace Support Host in London

Company Description

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!

Our family is made up of many different people.

We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

Job Description

We are looking for a highly adaptable and customer-focused Workplace Support Host for our team based with a world renown bank in the city.

The focus of the Workplace Support Host to provide an exceptional workplace and hospitality services within this high end corporate environment.

As the most flexible member of the team, you will support a variety of workplace functions, including Welcome Host, Community Host, and Evening Workplace Host duties.

You will be a key point of contact for colleagues, visitors, and senior stakeholders, ensuring a seamless workplace experience and consistently high service standards.

Key Responsibilities

• Deliver a professional and welcoming experience for all visitors and colleagues.
• Support workplace operations, meeting room management, and front-of-house services.
• Conduct floor walks, workplace checks, and audits to maintain high standards.
• Manage workplace issues through internal systems and ensure timely resolution.
• Set up, check, and troubleshoot meeting room AV and conferencing equipment.
• Provide support for meeting room bookings and workplace enquiries.
• Maintain accurate records, logs, and administrative tasks.
• Promote a safe, secure, and compliant working environment.
• Build strong relationships with clients, colleagues, suppliers, and stakeholders.
• Support wider team objectives, workplace events, and engagement activities.
• Hours: 40 hours per week, with varying 8 hour shifts between 7am and 9pm, Mon-Fri

Qualifications

You will be a proactive, service-driven professional with excellent communication skills and the ability to thrive in a fast-paced corporate environment.

You'll have

• A genuine passion for customer service.
• Strong interpersonal and relationship-building skills.
• Excellent organisation and multitasking abilities.
• A flexible, positive, and solutions-focused approach.
• Exceptional attention to detail.
• Confidence working with senior stakeholders and executives.
• The ability to remain calm and professional under pressure.

Essential Skills & Experience

• Experience in a corporate, hospitality, hotel, or customer-facing environment.
• Experience using visitor management, room booking, switchboard, or helpdesk systems.
• Strong Microsoft Office skills (Outlook, Word, Excel, Power Point).
• Excellent written and verbal English communication skills.

Desirable Skills & Experience

• Experience supporting AV and conferencing technology.
• Knowledge of workplace services, facilities management, SLAs, and KPIs.
• Understanding of Health & Safety and Data Protection requirements.
• Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.